Technical Sales & SupportRadio Systems Corporation • Rochester, MN, US

Technical Sales & Support

Radio Systems Corporation • Rochester, MN, US

[job_card.variable_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

Job Title

Answer inbound calls to assist customers with their current and future pet product needs through troubleshooting, discovery, and warranty fulfillment. This role requires sales skills to increase customer loyalty while contributing to company revenue, while working to achieve our mission of being the most trusted pet brands.

Responsibilities

Provide technical support to customers through troubleshooting issues while also giving excellent customer service.
Utilize the offered sales training to then offer and sell our vast array of products by finding product solutions which meet the customer's and their pet needs, including subscriptions.
Follow all policies & procedures to ensure quality & consistency on every customer interaction.
Consistently meet and / or exceed Customer Care Team accountabilities.

Qualifications

HS diploma or GED.

Must have at least 1 year of previous customer support and sales experience (retail, restaurant, call center).

Ability to work in-office as needed / when requested.

Have strong critical thinking skills that support PetSafe Brand's culture of continuous improvement.

Excellent problem solving and people skills.

Ability to communicate effectively both verbally and written.

Computer skills including Windows and multi-system navigation.

Ability to thrive in a busy, fast-paced environment with change.

Keyboarding 40 WPM.

Accountabilities

Sales and Subscription Goals

Customer Satisfaction

Quality Assurance

Attendance

Wrap Time

Compliance (schedule adherence)

Average Handle Time

Benefits

Working for PetSafe Brands definitely has its benefits. We offer a collaborative and creative team-oriented work environment where we encourage you to take risks to learn and grow! We offer a competitive benefits package including medical, dental, vision, and 401K match. In addition we offer a rich wellness program which includes an onsite health clinic, workout facility and of course, we encourage you to bring your dog to work, which is our whole reason for what we do!

PetSafe Brands is dedicated to offering equal employment opportunity for all teammates and fostering a work environment free of discrimination and harassment. At PetSafe Brand, our teammates are our greatest strength. We strive to build a workforce as diverse as the customers we serve by hiring great people from a wide variety of backgrounds, life experiences, knowledge, self-expression and talent. We recruit and reward teammates based on capability and performance and together we are building a culture that welcomes all dimensions of an individual's identity including race, color, gender identity or expression, sexual orientation, marital status, age, educational background, national origin or ancestry, religion, veteran status, or physical ability. We embrace these differences and the unique contributions each teammate brings not just because it is the right thing to do but because it makes our company stronger. While we are committed to creating a diverse and inclusive workplace and a culture of belonging, we recognize that we still have more work to do and a lot more to learn.

[job_alerts.create_a_job]

Technical Support • Rochester, MN, US

[internal_linking.similar_jobs]