Contact Center Operations ManagerVirtualVocations • Long Beach, California, United States
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Contact Center Operations Manager
VirtualVocations • Long Beach, California, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Manager, Contact Center Operations.
Key Responsibilities
Build and sustain a high-performance culture by setting clear goals and tracking progress
Work with team leads to provide coaching and development to enhance agent performance
Oversee daily execution of sales and service teams, ensuring alignment with strategic goals
Required Qualifications
2+ years of experience managing a team of inbound contact center agents in a high-volume environment
Demonstrated ability to manage through others and hold them accountable for performance
Experience using data to diagnose issues and implement operational changes
Track record of driving performance by managing inputs effectively
Comfortable working across onshore and offshore teams in a tech-forward environment
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