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Content Operations Manager
Content Operations ManagerWalker Sands • Chicago, IL, United States
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Content Operations Manager

Content Operations Manager

Walker Sands • Chicago, IL, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. As an equal opportunity employer Walker Sands is committed to diversity, equity, and inclusion and welcomes everyone to our team.

In your application, please feel free to note which pronouns you use (For example - she / her / hers, he / him / his, they / them / theirs, etc).

If you need reasonable accommodation at any point in the application or interview process, please let us know.

We're looking for a Content Operations Manager to lead content logistics and execution for a large-scale, enterprise-level conference. You'll serve as the operational hub of a complex, high-visibility content program, ensuring that every presentation, speaker and asset moves seamlessly from intake to stage delivery.

This role blends project management, content strategy, event production and marketing operations. The ideal candidate is detail-oriented, highly organized and thrives in fast-moving environments with multiple stakeholders and deliverables.

What You'll Do

Content and Workflow Management

  • Configure, manage and optimize CMS workflows for content and speaker submissions, approvals, revisions and asset delivery.
  • Maintain accurate and up-to-date records and file versions for all sessions, speakers and deliverables.
  • Process change requests, manage version control and ensure final approved assets reach production and AV teams.
  • Track progress against workback schedules and coordinate review cycles with content strategists, creatives and clients.
  • Proactively intervene to resolve content bottlenecks.

Speaker and Stakeholder Coordination

  • Manage Speaker Resource Center and ensure timely delivery of templates, briefings and support materials.
  • Coordinate speaker rehearsals, content readiness checkpoints and cue alignment with production teams.
  • Support communication plans for speakers, moderators and internal stakeholders.
  • Serve as a key liaison among content, creative, event production and client teams.

    • Quality Assurance and Production Readiness

  • Review decks and scripts for brand consistency, accuracy and accessibility.
  • Ensure final materials meet standards and are prepared for AV handoff.
  • Collaborate with creative and production partners to polish and package content for delivery.

    • Program and Reporting Operations

  • Lead recurring meetings, document outcomes and distribute follow-ups.
  • Maintain and report on project status, risks and dependencies.
  • Document and refine content management processes and best practices.

    • Onsite Event Support

  • Support live program execution, including backstage flow, cue management and content troubleshooting.
  • Develop and manage speaker rehearsal schedule (run of show) and related tech support.
  • Manage real-time version control and communicate updates to AV and show callers.
  • Attend rehearsals, technical checks and production meetings.
  • Attend additional on-site visits pre-conference as needed.

    • Additional Responsibilities

  • May provide additional departmental or agency support based on needs and available bandwidth.

    • What You'll Bring

  • 5-7+ years of experience in content operations, event production or marketing operations , preferably in an agency or enterprise environment.
  • Expertise with Airtable or similar CMS / project management systems.
  • Demonstrated ability to manage multiple complex workflows and stakeholder groups.
  • Exceptional organizational and communication skills, with high attention to detail.
  • Experience supporting large-scale B2B events or conferences preferred.
  • Experience with Cvent preferred.
  • Experience using AI tools to drive efficiencies preferred.
  • Ability to travel for onsite support (approximately 2-3 times per year).

    • Compensation & Benefits :

  • We strive for salary range transparency in our hiring process. This is a major step towards not only complying with regulations where required, but also to make sure pay equity and DEI are top of mind during the hiring process. Base salary is only a part of the total rewards package - this role will also be eligible for a bonus based on company performance, as well as benefits. Below is the starting salary for this role :

    • Starting Salary : $65,000 - $73,625 a year

  • Placement on the salary scale will be determined by various factors, such as, but not limited to, relevant qualifications, certifications, experience, skills, seniority, geographic location, performance, education, business or organizational requirements and internal equity.
  • Starting salaries are not inclusive of a full range of compensation for this role and are instead meant to reflect the expected beginning salary for a new hire. Merit-based increases can be earned after time in role.

    • Total Rewards Package :

  • Health Coverage : Comprehensive medical, dental, and vision plans, plus mental health resources, pet insurance, fertility benefits, and more.
  • Retirement Savings : Employer-matched 401(k) and access to financial planning services.
  • Flexible PTO : Take time as needed for vacations, mental health, or personal days. Includes 8 paid holidays, half-day summer Fridays, and a week off between Christmas and New Year.
  • Hybrid Work : Mix of in-office and remote work, with tools to stay connected across teams.
  • Milestone Sabbatical : Celebrate five years with a two-week sabbatical and a $2,000 gift.
  • Family Support : Generous paid leave for new parents and caregivers, plus policies for pregnancy loss, adoption challenges, and more.
  • Growth Opportunities : Clear career paths, mentorship programs, and learning events to help you grow professionally.
  • Culture : Our agency values our supportive, collaborative culture where we work hard to achieve the best outcomes for clients. Read more on our website here!

    • #LI-Hybrid

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