Enterprise Account Coordinator, In-House Marketing Agency - Hybrid

THE INTERNAL AGENCY

We’re a full-service internal agency that just happens to take up residence inside a global health company. A company with an incredibly ambitious mission: to improve the health and vitality of those we serve. We show up every day to advance this mission for The Cigna Group, Cigna Healthcare and Evernorth Health Services. It takes a heck of a lot of grit. But most importantly, it takes our unique blend of health care expertise and artful storytelling to craft the meaningful campaigns, content and experiences that inspire healthy action.

POSITION SUMMARY

The Cigna Group’s Internal Agency is seeking ambitious and detail-oriented account coordinator candidates to execute creative projects in support of its three key accounts. You will combine a can-do, problem-solving attitude, with a client-service mentality, learning the best practices of agency client service and “what it takes” to develop and execute creative projects. Candidates will be responsible for supporting the Agency’s Account Management teams to flawlessly deliver and execute our best work, on strategy, on time, on budget, and with superior quality. Reporting to the account supervisor or manager, the account coordinator will be become an indispensable partner to clients and agency staff, with creation and maintenance of creative project status reports, project intake, statements of work, as well liaising with client teams to coordinate the execution of creative deliverables. The Account Coordinator will represent the best of our agency, establishing trust, setting, managing and meeting expectations and commitments, to help become the agency of choice for our partners.

WHAT YOU’LL DO

• Assist in the day-to-day administration of the account, working to perform tasks associated with maintaining a healthy client relationship and productive delivery of creative projects to clients and business partners
• Maintain a high-level of awareness of creative project activities, detail-oriented oversight and project management of those projects in support of the Account team, with owning project status reports, capturing and distributing meeting notes to clients and internal teams, keeping the process moving inside the agency across the teams that are contributing to the project
• Exercise effective communication skills to convey dependencies, commitments, project details and clarity of direction to help keep the team on track
• In partnership with Integrated Production function/partners to deliver flawless execution of marketing campaigns and programs from project intake/inception to completion, maintaining the project management tool, timelines, budget commitments and liaising with partners to remove barriers for delivering the work
• Creation of detailed and accurate statements of work and project plans and other project documentation
• Serve as day to day contact for clients and business partners, taking and maintaining ownership for how the account operates on a daily basis and ensuring Account Supervisor/Manager has line of sight to all work in areas where not directly involved
• Take ownership of issues and the impetus to actively solve them; proactively troubleshoot and adjust plans as needed
• Develop and deliver effective, creative briefs to partner teams, ensuring plans are tied to business objectives and leverage the brand promise
• Facilitate presentations and internal briefings
• Forge strong client relationships inside and the outside the agency
• Manage budget estimates and actual vs. proposed budget; compile billing and income forecasts and reports
• Commit to and exemplify our agency values (Intrinsically Motivated + Resourceful, Amazing + Awesome, Inspired + Enlightened, Passionate + Curious, Smart + Constructively Dissatisfied, Disciplined + Resilient)

IDEAL CANDIDATES WILL OFFER

• Bachelor's degree, or equivalent experience
• 2+ years of experience in within an advertising agency or highly strategic in-house agency, including a client-service/account management/project management function
• Organized and skilled in project management; must balance high-priority, long-term projects with short-term, immediate deadlines - and be able to direct and mentor team members to do the same
• Excellent communication and presentation skills with strong interpersonal skills
• Highly collaborative, driven, highly-motivated, compassionate and curious - An excellent communicator with a positive attitude and stellar listening, analytical, and problem-solving skills
• Ability to work in fast-paced, highly-matrixed environment
• A positive attitude with a “get-stuff-done” mindset
• Flexible and able to thrive in fast-moving, dynamic work environments
• Ability to work from a Cigna office 50% of the time, as needed by the business