Clinical Data Management Supervisor

Crisis Center Supervisor

This is supervisory and professional work involving evaluating, managing, maintaining, and supporting the clinical documentation and data management systems in the Department of Community Support Services, Crisis Center.

An employee assigned to this classification directs and supervises the Crisis Center case management, data management / software programs, and service delivery infrastructure. It also supervises Crisis Center case management staff and provides crisis intervention counseling and mobile response to clients in need.

Work is performed under the direction of a higher-level supervisor and is reviewed through conferences, reports, and observation of the results obtained.

Minimum Qualifications

Master's degree in psychology, counseling or related human service field and one year experience in suicide and crisis intervention. A Post-Master's Education Specialist (Ed.S.) Degree is equivalent to the required education and one year of related work experience in suicide and crisis intervention. Applicants within six months of meeting the minimum education / experience requirement may be considered for trainee status.

Florida licensure in mental health or marriage and family counseling is required within two years of hire in this classification. Certification as a qualified supervisor as defined by the Florida Department of Health, Division 64B4, is required within five years of hire in this classification.

A Valid Florida Driver License is required and a Motor Vehicle Record that meets the requirements of Alachua County policy #6-7; Motor Vehicle Records will be reviewed prior to employment. If, in the past 24-month period, the applicants Motor Vehicle Record has more than three (3) moving traffic infractions or three (3) or more at fault motor vehicle accidents (or combination of both and / or a conviction / pending charge for driving under the influence) or is in violation of any standard mandated by Federal or State Law or Regulation, the minimum qualifications are not met for the position.

Must successfully pass a pre-employment drug screen and successful completion of all applicable background checks pre-hire and ongoing are required.

This is a grant funded position. There is no guarantee of permanent employment.

Position Summary

This is supervisory and professional work involving evaluating, managing, maintaining, and supporting the clinical documentation and data management systems in the Department of Community Support Services, Crisis Center.

Examples of Duties

This is an emergency essential classification. Upon declaration of a disaster and / or emergency, all employees in this classification are required to work.

Exudes a positive customer service focus.

Supervises and coordinates the activities of subordinate employees, volunteers, and interns including determining work procedures and schedules; issuing instructions and assigning duties; reviewing work; recommending personnel actions; conducting performance reviews; and providing departmental training and orientation.

Evaluates software platforms, data communication requirements, and documentation for service delivery infrastructure for the National Suicide Prevention Lifeline and State 988 systems and directs the Crisis Center's performance and response through the required collection and management of data.

Directs implementation and monitors utilization of applications, programs, and digital technologies for data collection, service delivery, and internal / external communications to recommend and make adjustments to service delivery.

Manages and directs the Crisis Center's clinical documentation system and facilitates its use through staff and volunteer training and revisions from the results of documentation review completed by the Crisis Center Case Management staff.

Develops, manages, and evaluates the workflow processes that support the operations of the Crisis Center with a focus on process improvement.

Identifies operational needs of the Crisis Center including those related to implementation and ongoing service of 988 and develops solutions to address them, e.g. frequent callers using various names and merging related contact records.

Coordinates data management and reporting to facilitate collaboration with partner mental health agencies and stakeholders to improve the continuum of care in Alachua County.

Ensures Crisis Center clinical documentation and data management programs and policies are compliant with accreditation, certification, and contractual standards.

Counsels and consults with staff, volunteers and interns concerning crisis intervention services provided to clients.

Provides in-house crisis intervention services to walk-in clients or those referred by the Crisis Center phone lines.

Responds to and assists with crisis mobile response to the schools, other agencies, businesses and residences.

Coordinates and assists in the design and implementation of program policies and procedures.

Assists in the development of the program budget and monitors expenditures.

Informs community organizations of suicide and crisis intervention techniques, procedures, and services available.

Liaisons with the mental health service providers throughout the community to ensure the needs of clients are being met.

Ensures proper clinical coding of statistical information and case documentation.

Provides training and supervision on 988 / Suicide Hotline policies, procedures, and services.

Assists with American Association of Suicidology accreditation and collaborations with the National Prevention Lifeline Network.

Recommends, develops, and conducts in-service training for the program staff, volunteers, and interns.

Maintains liaison between other components of the department, community programs and other relevant social service agencies.

Drives a County and / or personal vehicle regularly to respond to crisis calls.

Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency.

NOTE : These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

KNOWLEDGE, SKILLS AND ABILITIES

Thorough knowledge of the laws, rules and regulations relating to the operation of community crisis intervention programs.

Considerable knowledge of current counseling techniques, principles and practices of crisis intervention and suicide prevention programs.

Considerable knowledge of local public and private mental health, crisis counseling and social service agencies.

Considerable knowledge of the dynamics of suicide prevention, intervention, and follow up.

Considerable knowledge of crisis counseling theory and practice.

Considerable knowledge of methods, procedures and practices of crisis and suicide intervention.

Considerable knowledge of laws, developments, and literature in the crisis field.

Considerable knowledge of local, public, and private agencies and their various requirements.

Ability to coordinate and offer training programs for potential crisis line counselors using volunteer trainers.

Ability to coordinate and assist in the effective and efficient implementation of policies and procedures.

Ability to react calmly and quickly in emergency situations, coordinate and supervise staff, volunteers, and interns in emergency situations.

Ability to communicate clearly and concisely, both orally and in writing

Ability to develop and maintain good working relationships with other agencies, County departments, and the general public.

Ability to organize the work of subordinates and volunteers.

Ability to prepare technical and professional reports using computer-based applications, create and maintain detailed records and documentation.

Ability to express ideas clearly and concisely, verbally and in writing.

Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds.

Ability to maintain accurate service delivery documentation and reporting requirements of funding and regulatory agencies.

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk, and hear. The employee is occasionally required to walk; use hands to finger, handle or operate objects, tools or controls; and reach with hands and arms.

The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to adjust focus.

WORK ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Position may be required to work varied shifts including nights, weekends, and holidays as well as mandatory overtime.