Computer Skills Instructor – Behavioral Health Program

Overview : The Computer Instructional Specialist is responsible for providing individualized computer instruction and support to DKA clients, meeting each client at their current skill level and guiding them toward greater digital literacy and confidence. This includes working one-on-one with clients who may have little or no computer experience, those seeking a skills refresher, or individuals wishing to learn specific software programs such as Microsoft Excel or Word.

The Computer Instructional Specialist creates a positive, patient, and supportive learning environment that promotes client success and fosters independence in using technology for personal, educational, and employment-related goals. This position requires strong communication skills, adaptability in instructional methods, and the ability to assess and respond to the diverse learning needs of clients.

This role is an onsite and client-facing position and is not eligible for work-from-home status. Any work-from-home accommodations must be directly approved by the CEO for a specific and limited duration, with full expectation of return to onsite work at the end of the approved period.

Responsibilities Common to all Agency Employees :

• Maintains confidentiality and trust with all employees, customers, participants, and trainees in compliance with HIPAA and organizational policies.
• Maintains culturally sensitive and trauma-informed interactions with employees, participants, and visitors, and pursues ongoing learning to strengthen cultural competence.
• Strives for mutually beneficial solutions, values interdependence, and upholds a shared responsibility for the success of the organization as a whole.
• Represents the agency in a positive and professional manner, demonstrating respect and professionalism in personal appearance and contributing to a clean, orderly, and welcoming facility environment.
• Demonstrates respect, courtesy and dignity for all.
• Demonstrates ethical conduct consistent with the National Association of Social Workers (NASW) Code of Ethics.
• Responds in a timely manner in all aspects of communication.
• Maintains a safe and clean working environment for self, employees, and visitors in compliance with OSHA regulations and other applicable safety standards relevant to the position's duties.
• Advocates for client needs and demonstrates adaptability and flexibility to support the health and success of the team, participants, and the agency by initiating improvements, solving problems creatively, and showing motivation for positive change and organizational growth.
• Completes all required agency training to maintain credentials and continuously enhance professional skills and knowledge.
• Ensures consistent compliance with all DKA policies and procedures, seeking guidance from the appropriate supervisor when questions or concerns arise.
• Adheres to assigned schedules and demonstrates punctuality, promptly communicating any scheduling conflicts, changes, or unforeseen absences to the appropriate supervisor.
• Assists in other areas as needed, supporting colleagues and agency operations by stepping in during absences, contributing to new projects, or performing tasks outside of regular responsibilities.

Essential Duties and Responsibilities :

Required Skills and Abilities :

Required Education and Experience :

Regulatory and Credentialing Requirements :

Physical Requirements :

Exertion Level :

This job is deemed MEDIUM duty work, as defined by the Social Security Administration, Code of Federal Regulations, § 404.1567, Physical exertion requirements : (c) Medium work . Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds. If someone can do medium work, we determine that he or she can also do sedentary and light work.

Equal Opportunity Statement :

DKA is an equal opportunity employer, and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.