Support Call Coordinator

Job Summary:

Do you enjoy new and varied work projects that change each day? Do you like thinking outside of the box and creating problem solving? Do you enjoy helping people and making an impact? If yes, then this position is for you!

The Support Call Coordinator is responsible for answering / logging / routing customer support calls received via the internet and by phone. Support Call Coordinators are also responsible for coordinating all customer related activity outside of Accounting for CIC's customers. This position is an entry level position where individuals learn about CIC and grow into various positions within the organization.

**A Culture Index survey will be sent to you via email upon completion of the application** This must be completed in order to be considered for the position.

Core Responsibilities:

• Answer / Log / Route an average of 25 – 30 Support Calls per day.
• Coordinate Travel Preparations for Peopleware / Technical Staff including flight, hotel, and rental car reservations.
• Create Peoplewires for customer communications regarding upcoming training classes and software releases.
• Assist CIC's Technical staff with scheduling software releases for customers.
• Maintain customer contact information in CIC's systems.
• Prepare CIC's standard documentation for customers.
• Assist behind the scenes with CIC Symposiums and Workshops.

Required Skills:

• 2-3 Years' Experience with Call Entry and Handling
• Knowledge of Microsoft Products including Excel, Word, and PowerPoint
• Ability to multi-task and manage multiple priorities
• Excellent Written and Oral Communication Skills

Bonus Skills and Experience:

• Experience in working with K-12 Education software products and/or Governmental / Fund Accounting Software Systems
• Experience with Website Management Software
• General knowledge of PC's / Networking / Printers

Starting Salary and Perks:

• $15.50 / hour to $28.20 / hour depending on experience and qualifications.
• Health & Wellness Benefits: Medical, dental, and vision coverage with CIC paying 75% of monthly premiums
• 401(k) with Company Contributions
• Vacation, sick leave, and paid holidays to support work-life balance