Educational Technology Technician

Minimum Qualifications

Bachelor’s degree in information technology, educational media, or a related field from an accredited institution as approved and accepted by the University of South Alabama. An equivalent combination of education and experience may be considered. Preferred Qualifications Job Description Summary The University of South Alabama’s Educational Technology and Services department is seeking to hire an Educational Technology Technician. Interested candidates should apply to be considered. Essential Functions These are the job duties required of the position. Essential Functions

• Responds to a broad range of service requests for IT support by providing information to fulfil requests or enable resolution.
• Provides investigation and diagnosis and promptly allocates unresolved issues as appropriate.
• Solves hardware faults, responds to breakdowns, trouble-shoots and repairs equipment.
• Cleans computer equipment before giving back to the user.
• Assists with the development of standards and applies these to track, monitor, report, resolve, or escalate issues.
• Contributes to creation of support documentation and provides high quality guidance and training to a variety of users.
• Maintains an inventory of all IT equipment purchased by the Whiddon College of Medicine and allocates ID numbers, which will be displayed on the equipment and, along with the model number, serial number, and date of purchase, will be kept on a log and updated with each new purchase or a change in personnel.
• Keeps computers, most importantly, classrooms computers up to date with the latest operating updates including software such as Microsoft office suite, zoom, and lecture recording such as Panopto.
• Ensures the storage room kept clean and all equipment in it is stored tidily and safely and labeled correctly according to the status of each item.
• Provides technical leadership in the development of strategic approaches for the integration of technology into the classroom as well as provides information on current best practices, innovations, and emerging trends.
• Acts as a technical mentor and guide to faculty and students to refine their knowledge and skills in using technology to support and enhance teaching and learning in the classroom and on-line.
• Monitors student testing and resolves any computer / network issues.
• Works with student clubs and activities to support educational technology outside of the classroom, which involves working after hours and weekends.
• Sets up classroom technology, tests classroom hardware and software, downloads lectures from Canvas and aids instructors in the use of technology on a daily basis.
• Responds to requests for support promptly by attending in person to troubleshoot any AV problems.
• Edits presentations.
• Sets up cameras, microphones, video switchers, and audio mixers as needed.
• Secures all classrooms at the end of the workday.
• Assists in maintaining and updating the Educational Technologies department webpage.
• Manages the design and installation of audio visual systems.
• Provides educational technologies support for the College of Medicine at the main campus and various Healthcare Facilities.
• Supports Medical Education and Graduate Education daily.
• Sets-up audio visual technologies at conferences, including out of town conferences for Continuing Medical Education.
• Consults with choosing the right equipment, equipment placement and the operation of equipment during the conference.
• Ensures that all AV equipment is in good working order and is stored tidily and safely which includes routine maintenance, ensuring conferencing display screens are cleaned regularly, as well as demonstrating the use of such equipment to COM staff and presenters.
• Provides exemplary professional support for meetings and events held at the College in and out of normal office hours, including setting up AV equipment according to the requirements that have been communicated.
• Installs monitors including digital signage for classrooms and hallways.
• Updates signage information as needed.
• Installs projectors, changes bulbs, and cleans lens as needed.
• Checks out equipment for students and faculty.
• Performs daily maintenance on equipment including computer, network, audio / video.
• Completes property forms for obsolete equipment.
• Maintains inventory of all Educational Technologies equipment.
• Maintains an inventory of all AV equipment purchased by the Whiddon College of Medicine and allocates ID numbers, which will be displayed on the equipment and, along with the model number, serial number, and date of purchase, will be kept on a log and updated with each new purchase or a change in personnel.
• Maintains daily logs so problems can be resolved on a timely basis.
• Sets-up technologies including iPads in the Gross Anatomy Lab.
• Records and edits presentations with the use of zoom or lecture capture software.
• Regular and prompt attendance.
• Ability to work schedule as defined and additional hours as required.
• Related duties as required.

Posting Information

Benefits

Paid Time Off (PTO) Health Insurance Short Term Disability Life Insurance Education Benefit Retirement Plan Memberships and Events Student Loan Forgiveness Paid Time Off (PTO) Employees earn paid time off (PTO) as they work. PTO can be used for vacation, holidays, sick days and personal days. Each year, employees can choose to cash out up to 80 hours of available PTO the following calendar year. Health Insurance New employees health, dental, and pharmacy benefits are effective the first day of the month following hire date. Short Term Disability This free benefit provides income support for those who are out of work for a medical reason such as illness, accident, or maternity. After a fifteen day waiting period, it provides 60 percent wage replacement. Life Insurance USA Health provides a free term life insurance policy for our employees based on annual salary. Policies for spouse and dependents are also included. Additional coverage can be purchased for employee, spouse and dependents. Education Benefit University of South Alabama offers a credit on tuition each semester for employees, spouse, and dependents after just six months of employment. Retirement Plan USA Health offers a 5% matching retirement account and other non-matching account choices. Included with this benefit is a free individual session with a financial planner. Memberships and Events Employees can join USA’s state-of-the-art recreation center for a nominal fee. USA football season tickets are available at a discount, and employees can attend all other USA sporting events for free. Student Loan Forgiveness As an employee of a government or not-for-profit organization, you may be eligible for the Public Service Loan Forgiveness Program through the U.S. Department of Education.