Part-Time Guest Services Associate

POSITION PURPOSE AND SUMMARY

The Guest Services Associate (GSA) is dedicated to ensuring a memorable and enjoyable experience for every guest. This role involves assisting guests, managing phone inquiries, checking guests in and out, and processing payments according to company policies. The GSA is also responsible for completing essential front office paperwork and maintaining compliance with safety and security standards for both guests and staff.

MAJOR / KEY JOB DUTIES

• Fully commit to delivering an exceptional guest experience.
• Address and respond to guest requests promptly and effectively.
• Empowered to solve guest concerns through the Make it Right process while upholding ESA's service culture.
• Manage reservations, check-ins, payments, and check-outs in alignment with company procedures.
• Responsible for the collection of all in-house balances while maintaining records of cash, credit card, and city ledger transactions.
• Prepare and maintain the breakfast display in a timely manner.
• Keep the front desk, lobby, and guest common areas organized and compliant with cleanliness standards.
• Promote the value of ESA to inquiries and aim to convert them into reservations.
• Collect guest information according to guidelines and identify potential sales opportunities.
• Conduct periodic property tours to ensure brand standards are upheld.
• Provide reasonable accommodations to guest requests whenever feasible.
• Adhere to all company policies and procedures, including key control and safety issue reporting.

OTHER DUTIES

BENEFITS

COMPENSATION

Compensation for this position is based on role, experience, and location. Candidates may not necessarily receive pay at the high or low end of the compensation range.

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

MINIMUM QUALIFICATIONS

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat all applicants and associates equally without regard to race, color, religion, gender, age, national origin, disability status, veteran status, or any other protected characteristic.