Senior Customer Success Manager

The Role : As a Strategy  Senior Customer Success Manager you will own the complete end-to-end lifecycle of a portfolio of enterprise accountsincluding onboarding adoption renewals expansion and advocacy. You will be fully accountable for ensuring customers achieve measurable business outcomes and long-term success on the Strategy platform.

This role is a blend of  technical consulting management consulting and strategy consulting . You will act as a trusted advisor helping customers optimize ROI reduce total cost of ownership (TCO) define their AI and data strategy and stay ahead of industry trends. Success is measured by delivering industry-leading  Net Revenue Retention (NRR) strong  Net Promoter Scores (NPS) and consistent year-over-year expansion.

Youll collaborate across Sales Product Engineering and Support to drive seamless execution and adoption of  cloud-native architecture Data Fabric and AI-driven analytics . A major focus will be leading customers through large-scale transformation initiativesranging from cloud migrations and data modernization to AI and data strategy new business use cases and enterprise-wide optimizationthat deliver lasting impact and measurable value.

Location : Seattle WA or San Francisco CA (hybrid).  Candidate must be able to travel to client sites.

Key Responsibilities

Customer Engagement & Strategy

• Own the full customer lifecycleonboarding adoption renewals expansion and advocacy.
• Build strong executive and operational relationships positioning yourself as a strategic advisor.
• Translate customer goals into actionable success plans with measurable outcomes.
• Share industry benchmarks market trends and best practices to drive customer advantage.

Adoption Expansion & Advocacy

Cloud-Native Data Fabric & AI Leadership

Portfolio & Business Impact

Collaboration & Advocacy

Qualifications :

Additional Information :

Strategy is an equal opportunity employer. All applicants will receive consideration for employment without regard to race creed color religion national origin gender sex sexual orientation gender identity disability veteran status age genetic information or any other legally-protected basis.

Strategy provides reasonable accommodation for qualified individuals with disabilities in the hiring process.  If you have any difficulty using our online system and you need an accommodation due to a disability you may contact us about your interest in employment at  .

Visit Strategys Careers page for additional information.

Remote Work : Yes

Employment Type : Full-time

Key Skills

Debugging,Remote Access Software,IT Service Management,IOS,Multithreading,VPN,Neo4j,FISMA,SSO,Github,Google Suite,Troubleshooting

Experience : years

Vacancy : 1