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Virtual order support agent
Virtual order support agentVITALITE • Cleveland, OH, US
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Virtual order support agent

Virtual order support agent

VITALITE • Cleveland, OH, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Virtual Order Support Agent

We are seeking detail-oriented and customer-focused individuals to join our team as Virtual Order Support Agent. In this role, you will provide remote order-taking services for restaurant clients via telephone and web-based ordering systems. You will handle drive-thru and inbound phone orders, ensuring accuracy, speed, and a high-quality customer experience. This position requires working night shifts.

Key Responsibilities :

  • Provide remote order-taking services to restaurant clients through phone or the Company's web-based platform.
  • Handle drive-thru and inbound food orders from customers placing restaurant orders.
  • Complete required training and certification before working live shifts, including :

Learning the Ninja POS interface or client-specific POS systems.

  • Mastering assigned client menus.
  • Passing a live evaluation to certify readiness.
  • Utilize third-party platforms for communication, support, and training as needed.
  • Adhere to client-specific protocols, including scripting, steps of service, upselling, and customer service standards.
  • Submit technical support requests or incident reports as necessary.
  • Perform any additional duties related to remote order-taking services.

    • Minimum Qualifications :

  • Grade 12 Certificate or higher; a college diploma is an advantage.
  • High proficiency in English with a neutral accent (American accent preferred).
  • Experience in fast customer service environments is a plus.

    • Key Skills :

  • Excellent attention to detail.
  • Strong analytical and problem-solving skills.
  • Computer literacy and ability to use web-based tools.
  • Leadership potential and teamwork.
  • Ability to follow structured processes and maintain quality standards.
  • Comprehension and mental agility to understand English accents.

    • Service Level Expectations :

  • Maintain high call quality and compliance per client guidelines.
  • Respond quickly to AI-escalated calls, with responsiveness benchmarks outlined during training.
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    Order Support Agent • Cleveland, OH, US

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