Front Desk Agent

Front Desk Agent

Follow your passion all the way to paradise at TradeWinds Resort, a consistently rated Tampa Bay Times Top Workplace! TradeWinds features two destination resorts just 200 flip flops from one another along the gorgeous Gulf Coast on St. Pete Beach. The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all Guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities include:

• Greeting and welcoming all Guests approaching the Front Desk in accordance with Highgate Hotel standards.
• Answering Guest inquiries about hotel services, facilities and hours of operation in a timely manner.
• Answering inquiries from Guests regarding restaurants, transportation, entertainment, etc.
• Being familiar with all in-house groups.
• Being aware of closed out and restricted dates.
• Obtaining all necessary information when taking room reservations and following the rate-quoting scenario.
• Having knowledge of emergency procedures and assisting as needed.
• Handling check-ins and checkouts in a friendly, efficient and courteous manner.
• Using proper two-way radio etiquette at all times when communicating with other employees.
• Fully comprehending and being able to operate all relevant aspects of the Front Desk computer system.
• Being able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Maintaining a clean work area.

Qualifications include:

• One or more years of Resort Front Office experience is strongly preferred.
• Proven ability to handle a high volume of calls, assignments and direct guest contact in a fast paced manner.
• Must have open availability, including evenings, weekends and holidays, as they are our busiest times.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.
• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and Guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and Guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with Guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating Guest or operational needs.
• Perform other duties as requested by management.