Manager Wireless Management Solutions

Job Description

Job Description

Salary :

Position : Manager Wireless Management Solutions

Organization : Telecom Management Solutions (TMS)

Reports to : Director of Telecom Management Services

Date : December 5, 2025

Summary : This position will be overseeing the team of Wireless Management Specialists while managing a select few accounts in the short term to learn the product

Major Duties and Responsibilities :

• Join WMS Dashboard Calls (25%) Identify opportunities going missed by clients (enlist approvals)
• Lead Weekly & Monthly Mobility Meetings Optimization Weekly & Weekly Helpdesk / MDM
• Conduct One on Ones w / Members of the Mobility Team
• Recruit and Interview for Open Positions on the team as well as keeping an active funnel open in case of turnover
• Manage the Mobility Team Daily Schedules and Tasks
• Ensure Client SBRs are Scheduled and Completed
• Promote Teamwork and a Positive Working Environment
• Be a Quality Control Check for Mobility Dashboard
• Liaise with All Business Units at Vatic for Internal and External Results
• Manage the Dashboard Tracker to Ensure all Dashboards Go Out Within Desired SLA
• Ensure Tracker Updates w / regards to ROI, Dashboards, SBR, etc
• Identify Training Needs for New Hires & Existing Employees (lead quarterly trainings)
• Strategize on Account Assignments and Client Engagement Approaches
• Serve as an Escalation Point for Client Issues
• Drives and Enacts by utilizing a Strategic Approach, the full aspect of Mobility Management
• Assists in Guiding Customization of the Power BI Dashboard of Each Client (as needed)

Skills and Abilities :

Supervisory Responsibility : This role will be responsible for holding WMS team accountable to their clients and SLAs who are supporting the TMS organization. The manager will need to take a leadership role and ensure adequate support is being provided for the overall TMS organization.

Required Education and Experience :

Other Duties : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.