Product Manager AI Operations

Job Description

Job Description

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Visa Global Loyalty team is at the cutting edge of delivering solutions that drive relevancy and customer engagement.  Whether for an issuer, merchant, or fintech, the team is not only looking to create innovative solutions that resonate with clients but also for the end consumer. As the world shifts towards agentic commerce, we are looking for an operations-oriented product manager that will be at the forefront of optimizing processes across all internal and external stakeholders.

Visa is seeking an AI Expert to lead the design, development, and deployment of AI agents that automate and optimize business processes across product operations, implementation, and product delivery. This role will drive enterprise-wide automation initiatives, leveraging advanced AI and agentic technologies to deliver measurable impact for all functional areas.

You will collaborate with cross-functional teams - including Product, Engineering, Operations, and Client Services - to identify automation opportunities, architect AI driven solutions, and ensure successful integration and adoption. The ideal candidate combines deep technical expertise in AI agent creation with strategic vision and strong business acumen.

Key Responsibilities :

AI Agent Development :

• Design, build, and deploy autonomous and semi-autonomous AI agents to automate multi-step business processes across product operations, implementation, and delivery.
• Integrate predictive, generative, and prescriptive AI models into enterprise workflows for decision support and operational efficiency.
• Prototype and iterate agentic AI solutions
• Develop enterprise workflows with AI and Data Governance.
• Utilize Microsoft Power Platform and Power Automate for workflow automation.
• Utilize Copilot Studio's Agent Builder, and the use of application connectors for task agents.

Automation Strategy and Execution :

Cross-Functional Collaboration :

Technical Leadership and Best Practices :

Continuous Innovation :

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications :

Preferred Qualifications :

Additional Information

Work Hours : Varies upon the needs of the department.

Travel Requirements : This position requires travel 5-10% of the time.

Mental / Physical Requirements : This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY : The estimated salary range for a new hire into this position is 146,200.00 to 211,850.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA / HSA, Life Insurance, Paid Time Off, and Wellness Program.