Technical Account Manager

divh2Technical Account Manager / h2pSpreedly is the worlds leading Open Payments Platform, sitting at the center of a network processing more than $50b of GMV annually. Spreedlys Payments Orchestration platform enables and optimizes digital transactions with the worlds most complete payment services marketplace. Built on Spreedlys PCI-compliant architecture, our Advanced Vault solution combines a modern feature-set with rule-based configurations to optimize the vaulting experience for all stored payment methods. Global enterprises and hyper-growth companies grow their digital business faster by relying on our payments platform. Hundreds of customers worldwide secure card data in our PCI-compliant vault and use tokenized card data to enable and optimize over $45 billion of annual transaction volumes with any payment service. / ppOur vision is that the world is better with a diversified, inclusive payment ecosystem. Our mission is to accelerate commerce with an open, secure, and flexible payment platform that welcomes all payment participants. Our employees help us execute our vision by building a culture focused on autonomy, transparency, and collaboration in a dynamic, high-growth organization. / ppSpreedly provides an open payments platform. The platforms connectivity provides payments performance. Key products and services include : / pullistrongPayment Gateway Integration / strong : Connects merchants, platforms, and marketplaces to multiple payment gateways and payment services. / lilistrongTokenization / strong : Secures and manages payment data with a universal tokenization service. / lilistrongTransaction Routing / strong : Enables intelligent routing of transactions to optimize success rates and costs. / lilistrongPayment Vault / strong : A secure storage solution for sensitive payment information. / lilistrongFraud Tools Integration / strong : Integrates with various fraud prevention tools to enhance transaction security. / li / ulpAs a Technical Account Manager (TAM) at Spreedly, you are a trusted advisor and the day-to-day technical contact for our customers. You are a highly skilled problem solver with deep expertise in payments, our product, and relationship management. Youll provide guidance, planning, and oversight during the customer lifecycle, from adoption (onboarding and implementation) to post-launch (expansion and renewal). TAMs act as advocates for both customers and Spreedly, serving as a vital feedback channel to our product development teams and always looking for growth opportunities. / ph3Responsibilities / h3ullistrongCommunication and Planning : / strong Regularly review clients business priorities and growth strategies, then build account plans that ensure success in support of those strategies. / lilistrongRetention : / strong Protect and grow renewal revenues by ensuring clients derive maximum value from using Spreedly. / lilistrongGrowth : / strong Track clients growth projections against current usage and initiate contract upgrades in a timely manner. / lilistrongAdvocacy Expertise : / strong Promote Spreedlys capabilities and features to improve quality, increase efficiency, and deliver new value to customers. / lilistrongRelationship Management : / strong Build strong relationships, stay current with industry trends, and develop a deep understanding of the customers business, payments, and technical landscape. / li / ulh3Requirements / h3ulliExperience in and technical knowledge of a payments technology environment. / lili3+ years of technical consulting, customer success, or account management experience, with assigned growth targets. / liliTrack record of account expansion and growing contract value. / liliExperience working and building relationships with technical customers / end users, who are primarily developers, using an API to support commerce businesses. / liliAbility to drive value at the executive level and interact comfortably with engineers or developers, working with a wide range of personalities. / liliExcellent customer service, negotiation, and closing skills. / liliStrong analytical and quantitative capabilities / li / ulh3We Offer Our US-Based Employees : / h3ulliCompetitive salary + Equity / liliOutstanding Medical and Dental benefits, including 100% employer-paid options / liliCompany-paid Life and Disability insurance / liliOptional vision and supplemental insurance options, and various Flexible Spending Accounts (FSA) / liliOpen Paid Time Off policy + 12 weeks of paid leave for new parents / liliMatching 401(k) plan (5% up to $5,000 yearly) / lili$1,000 annual professional development stipend / liliMonthly home working / digital lifestyle stipend, new MacBook, and one-time accessory reimbursement / liliAccess to company-paid professional coaching service / liliVisits to HQ in Durham, North Carolina for remote employees / li / ulpWe champion the ethical, creative use of AIif youre someone who pairs human judgment with modern AI tools to work smarter and drive bigger impact, youll thrive here. / ppSpreedly is an equal opportunity employer. We are committed to fostering, cultivating, and preserving a culture of diversity, equity, inclusion, and belonging. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples, structured interviews, and diversity awareness training. / ppDue to the sensitive nature of what Spreedly does - handling payment data - finalist candidates must complete a successful background and reference check. / ppAt this time Spreedly is unable to provide sponsorship for employment, and we are not set up to support remote employees who reside in California or New York. In order to be considered for employment, applicants must be currently legally authorized to work in the job location country and not require future sponsorship in order to continue working in that country. We appreciate your interest in our company. Because of the high volume of resume flow, we may only respond to those candidates that we think will be a potential fit. / p / div