Position Summary
This position is responsible for executing a daily plan for movement of all freight within an assigned area.
Essential Functions
Assess customer needs and timing of deliveries
Manage daily delivery schedule for drivers
Lead and mentor dispatching staff
Provide frontline customer service for existing accounts
Answer all incoming phone calls promptly and courteously
Monitor e-mail and communication between team members
Monitor web portals
Solicit freight from customers
Create loads in dispatch system
Divide dispatch responsibilities with other team members
Qualifications
High school diploma or equivalent; Bachelor Degree preferred
5 years of dispatching experience
Excellent conflict resolution and skills
Effective oral, written and interpersonal communication skills
#NDHP
Dispatcher • Jacksonville, IL, US