Application Specialist

Logo : Posting Number :

STA00991PO25

Job Family :

Information Technology

Job Function : IT Product Support

USC Market Title :

IT Customer / Product Support Tech

Link to USC Market Title :

https : / / uscjobs.sc.edu / titles / 133306

Job Level :

T2 - Technical Support

Business Title (Internal Title) :

Application Specialist

Campus : Columbia

Work County : Richland

College / Division :

Division of Information Technology

Department :

IT Enterprise Applications

State Pay Band :

Approved Starting Salary :

$49,396

Advertised Salary Range :

$49,396 - Salary is commensurate with experience

Location of Vacancy :

Columbia, SC

Part / Full Time : Full Time

Hours per Week : 37.5

Work Schedule :

Standard working schedule : Monday – Friday 8 : 30am – 5 : 00pm, with 1 hour for lunch. Must be willing to work a flexible schedule to meet the needs of the Division of IT.

Basis : 12 months

Job Search Category :

Information Technology

About University of South Carolina :

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.

Veterans' Preference Statement :

The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.

Advertised Job Summary :

Join Us as an Application Support Analyst

Help ensure reliable, uninterrupted services for the entire University of South Carolina community by supporting the systems that power daily operations.

The Application Support Analyst plays an essential role in maintaining business continuity across the university by monitoring batch processes, managing operational incidents, and ensuring applications perform consistently and reliably.You’ll execute and verify scheduled jobs, investigate job failures, resolve identity issues, maintain documentation, and support application administration. This role is ideal for someone detail-oriented, dependable, and committed to delivering high-quality operational support.

What You’ll Do

• Monitor, execute, and troubleshoot batch jobs and scheduled processes.
• Manage and resolve incidents and service requests in ServiceNow .
• Investigate job failures and escalate issues to technical teams when needed.
• Perform application administration and support identity resolution tasks.
• Maintain accurate, up-to-date operational documentation.
• Support business continuity by ensuring systems perform consistently.
• Collaborate with IT teams, customers, and leadership to ensure smooth daily operations.

Minimum Qualifications

Preferred Qualifications

What You Bring

Why Join USC?

At the University of South Carolina, you’ll be part of a collaborative team committed to supporting world-class education, research, and service. This role offers the opportunity to shape how applications serve our university community and directly impact the student, faculty, and staff experience.

Job Related Minimum Required Education and Experience :

Requires job related accreditation from a technical school or an applicable skilled trades program and 2 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and / or experience.

Preferred Qualifications :

Knowledge / Skills / Abilities :

Job Duty :

Operational Batch Processing

Responsible for coordinating, maintaining, and supporting enterprise batch processing operations running 24 / 7 / 365. Monitors batch workflows, schedules, and job dependencies to ensure the timely and accurate completion of automated processes. Troubleshoots and resolves batch failures or performance issues, escalating to appropriate teams when required. Implements and maintain standard operating procedures and job schedules to ensure consistency and reliability. Collaborate with customers and application teams to meet delivery expectations and ensure successful end-to-end processing.

Essential Function : Yes

Percentage of Time : 35

Job Duty :

Queue Management

Monitor the team queue, provide input, gather additional information and work tickets when appropriate.

Essential Function : Yes

Percentage of Time : 35

Job Duty :

Application Administration

Responsible for completing service requests and resolving incidents for a variety of enterprise applications at the Tier 2 support level. Analyzes issues, performs troubleshooting, and implements approved solutions to restore normal operations efficiently. Provides detailed input and documentation for tickets escalated to Tier 3 support, ensuring accurate issue tracking and knowledge transfer. Follows established operational procedures, change management practices, and service-level agreements to maintain consistent, reliable application performance.

Essential Function : Yes

Percentage of Time : 35

Job Duty :

Identity and Access

Manage the day to day operations of the identity and access management area in relation to operational support.

Essential Function : Yes

Percentage of Time : 35

Job Duty :

Documentation

Develop and maintain documentation, architecture diagrams, and standard operating process and procedures.

Essential Function : Yes

Percentage of Time : 35

Safety Sensitive or Security Sensitive :

No

Hazardous weather category :

Non-Essential

Number of Vacancies :

Job Open Date :

12 / 19 / 2025

Job Close Date : 02 / 16 / 2026

Open Until Filled : No

Special Instructions to Applicant :

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

We are only accepting applications submitted by February 16, 2026.

Quicklink for Posting :

https : / / uscjobs.sc.edu / postings / 200308

EEO Statement :

The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV / AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.