Service Manager

Service Manager

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

The Service Manager will be responsible for all duties in the Service Department including supervising Service Technicians & Service Coordinator, fielding all service calls and emails, coordinate service calls with the assistance of Service Coordinator.

Job Responsibilities:

• Coordinate all service calls.
• Opens, post, and close all SRO's (Service Repair Orders) with assistance of Service Coordinator
• Record and track all technician's hours with an 80-85% billable hours target.
• Submit warranty claims with follow up to ensure factory pays claims.
• Maintain and adhere to Shop Expense budget
• Promote and grow the Service Department's revenue and profitability
• Adhere to all Safety, DOT, SOX and other regulated policies & procedures
• Maintain all Service Truck fleet.
• Other duties, as assigned.

Job Requirements:

• High School diploma and/or equivalent in work experience
• Excellent interpersonal skills, proficient in oral and written communications
• Assembly experience preferred but not required
• Basic reading skills. Must be able to follow directions
• Customer service oriented
• Computer navigation and utilization skills with excellent Microsoft office proficiency
• Ability to perform work accurately and thoroughly
• Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
• High attention to detail, time management, and self-motivation skills

Benefits:

• Competitive Salary + bonus
• 401(k)/ Retirement savings
• Comprehensive Benefits (medical, dental, vision, life and disability coverage)
• Career growth opportunities
• Friendly work environment
• Paid vacation/holidays