Office Manager - Behavioral Health

Office Manager - Behavioral Health

Job Description

Office Manager - Behavioral Health is responsible for overseeing the daily operations of the office, with the primary responsibility of managing patients' schedules efficiently. Oversee the hiring and training of office department employees and will also need to host office meetings and conduct performance reviews for all office department employees. Will oversee the effectiveness of office support staff in screening telephone calls, text messages, faxes, and e-mails, accepting payments, insurance verification, eligibility, and scheduling psychological testing and psychotherapy (office and telehealth) appointments. Must have the ability to multitask and work in a fast-paced environment, while maintaining the highest level of professionalism.

• Must have desire to take ownership in overseeing the effectiveness of the day-to-day operation of excellent customer service for the patients, providers and referring community partners.
• Some knowledge of medical coding and terminology can come in handy.
• Utilize appropriate schedule codes in scheduling outpatient office and telehealth based mental health procedures, for patients with appropriate provider and time/location slot.
• Ensure suitable follow-up appointments are scheduled after a procedure is scheduled.

Duties include communicating with Clinical Director, relaying important information or policy changes from management, and implementing incentives to enhance employee productivity to include:

• Overseeing the work of designated office employees (i.e., Office Specialists, Intake Specialists, Medical Records, I.T., Facilities, Janitorial, etc.), to ensure they work productively, as well as meet deadlines and company standards
• Overseeing designated office support weekly schedules and time-off requests, ensuring sufficient coverage for business open to close hours.
• Counseling any employees struggling in their roles
• Organizing weekly staff meetings
• Answering telephone calls, emails, faxes, and text messages from patients and community partners, to assist them with their needs, as well as efficiently directing those communications to relevant staff, when needed.
• Assure company laptop and desktop computers, for each Reception Desk, Provider Office, Cubicle Workspace, and Billing Workspace, is properly operational.
• Assure each company cell phone and VoIP desk phone is properly operational for the day-to-day operational needs of the business.
• Interviewing and training new team members and organizing their employment paperwork
• Organizing maintenance companies to keep the office clean and safe, to ensure its appliances are in good working order
• Reporting office progress to senior management and working with them to improve office operations and procedures
• Executing established procedures and established standards of quality and productivity.

Required Skills

• Strong written, computer, and communication skills.
• Excel, Word, OneDrive, Telehealth and VIP Phone technologies.
• Knowledgeable about and the continuous practice and enforcement of HIPPA compliances.
• Knowledgeable about Behavioral Health basic office practices.
• Positive attitude and a strong work ethic is a must.
• Maintain & update patients' confidential Electronic Health Records (EHR).
• Must be friendly, energetic, and willing to provide a helping hand.
• Ability to integrate marketing skills with basic office practices.
• Computer proficiency in the areas of email, spreadsheets, and creating & printing documents.
• Must be at least 21 years old

Other duties as assigned

Minimum Education Qualifications

• High School Diploma Required, Associate or Bachelor's Degree preferred.

Job Type: Full-time

Salary: From $26.00 - $30.00 per hour

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8-hour shift
• Evening shift
• Monday to Friday
• Weekend availability

COVID-19 considerations:

All workers are highly encouraged to maintain current vaccination status.

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 5 years (Required)
• Supervising: 2 years (Required)
• Mental Health office: 2 years (Required)

Language:

• Spanish (Preferred)

Work Location: In person