Client Service Manager

Overview

At Gallagher, we’re united by a commitment to helping businesses and individuals thrive. As a Client Service Manager II, you’ll play a key role in delivering exceptional service to our clients. You’ll manage a portfolio of accounts, build strong relationships, and ensure our clients feel supported every step of the way. This role is perfect for someone who enjoys problem-solving, values collaboration, and wants to make a real impact. How you'll make an impact In this role, you’ll be the go-to person for your clients, ensuring their needs are met with care and efficiency. You’ll lead the renewal process, working closely with the production team to deliver tailored solutions. By cultivating strong relationships with clients and their teams, you’ll help secure existing business and identify opportunities for growth. Your work will directly contribute to client satisfaction, retention, and the overall success of our branch. Here’s what you’ll do: Manage a portfolio of accounts, ensuring high-quality service. Collaborate with internal teams to deliver timely and effective solutions. Build and maintain strong client relationships. Drive the renewal process and identify opportunities for additional services. About You A bachelor’s degree and 3+ years of client service or claims management experience, or a high school diploma/GED with 8+ years of experience. Strong commercial insurance knowledge. An active property and casualty license. Proficiency in Microsoft Office tools. Strong communication skills to explain complex issues in simple terms. A self-directed approach to managing multiple priorities. Financial acumen is a plus. #LI-KE4 #LI-Hybrid Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.