Financial Aid Advisor - Central Processing Team

Current employees, faculty or adjunct instructor at Herzing University (not a Contractor or temporary employee through a staffing agency): log in to UKG and then navigate to Menu > Myself > ​My Company >​ View Opportunities to apply using the internal application process.

This position involves performing high level customer service and a working knowledge of financial aid, student accounts and registrar regulations and departmental policies and procedures.

Hours: Monday-Friday, shifts are variable. (start times available as early as 8AM and later shifts can run until 7PM)

Requirements:

• Excellent communication and relationship building skills
• Well organized with attention to detail
• Bachelor’s degree preferred
• 1-3 Years of Title IV administration experience preferred

Preference will be given to applicants residing in our regional areas. Below are the cities we currently have a campus or office:

Midwest - Kenosha, Brookfield, Milwaukee, Madison, WI, Minneapolis, MN
South - Clarksville & Nashville, TN, Akron, OH, Atlanta, GA, Birmingham, AL, New Orleans, LA
Florida- Orlando & Tampa

Responsibilities:

• Revise financial aid award packages due to updates such as changes in course schedules, approved breaks, eligibility changes, and other factors.
• Troubleshoot disbursement rejects and resolve factors preventing timely disbursement of funding.
• Dedication to continuous improvement especially in the areas of student satisfaction and accuracy.
• Demonstrate all aspects of the PRICE of Success.
• Meet with new students to understand funding needs, provide guidance on completion of the FAFSA and required documents, and review eligibility for funding options including Federal Title IV funds, scholarships, state funding, and military funds.
• Utilize financial aid software to review student documents and eligibility criteria to finalize financial aid awards.
• Provide gap funding options to students and support students in determining the best option to meet their financial needs and support their educational goals.
• Counsel students on financial literacy and wellness topics for the purpose of educating and encouraging responsible borrowing practices.
• Manage a student caseload, striving to build relationships and support students in resolving all matters related to their financial aid funding.
• Perform regular outreach to students requiring action including needed documents, loan acceptance, and past due balances.

Herzing University is committed to providing an environment that is free from discrimination and is dedicated to fostering a culture and atmosphere of mutual respect. It provides an inclusive and collegial community where individuals are valued, heard and empowered to contribute to the effectiveness of the institution.

Physical Requirements:

• Must be able to remain in a stationary position majority of the time.
• Must be able to occasionally move around the work location.
• Constantly operates office and/or teach equipment which may include computers, copiers, fax machines, audio/visuals.
• Frequently uses voice and hearing to communicate with students, staff or colleagues face-to-face or over the telephone.
• Visually or otherwise identify, observe and assess.
• Occasionally move, carry, or lift 10 pounds.

Applicants must be authorized to work for any employer in the U.S. We do not sponsor or take over sponsorship of an employment Visa at this time.