Talent.com
Computer Aided Dispatch Administrator
Computer Aided Dispatch AdministratorMission Critical Partners • Houston, TX, United States
Computer Aided Dispatch Administrator

Computer Aided Dispatch Administrator

Mission Critical Partners • Houston, TX, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Description

We are seeking a Computer Aided Dispatch (CAD) Administrator to manage and work with our client's CAD and serve as a single point of contact for all vendor-furnished software, communications or other interfaces, configuration and general support issues. The role requires a client-focused professional committed to success by embracing and living our core values of Persistence, Integrity, Trust, Accountability and Prudence.

LOCATION

  • Houston, TX
  • Hybrid role requiring onsite presence around 25% of the time

REQUIRED EXPERIENCE

  • Experience with Peraton (formerly Northrop Grumman) Altaris™ CAD Systems

    • EXPECTATIONS

  • Provide setup, configuration, backups, performance and general CAD systems administration duties
  • Provide technical expertise, oversight, and technical management of the client's CAD system
  • Change and customize user configurable forms within the CAD software
  • Monitor and adjust CAD system parameters and CAD systems operations for peak performance
  • In addition to system administration tasks, the individual also provides a conduit for the flow of information between the vendor and the client
  • Develop and maintain systems support procedures as needed
  • Manage the CAD security and access to the systems per client instructions and security plan
  • Perform the first level of CAD diagnostics for failures, identifying hardware or software problems, and identifying issues between CAD and third-party vendor interfaces and integrations
  • Ensure that reported incidents / problems are documented, analyzed, validated, and escalated (when necessary) and followed through to resolution.
  • Document any system anomalies for inclusion into periodic site reports as requested
  • Perform routine, daily operational tasks applicable to systems operations, administration and management such as checking status of interfaces and remote connections, purging system log files, checking database size and archiving data,
  • Install and administer operating systems software as it relates to the use of CAD, or utilities and service packs as purchased from the vendor to maintain the system
  • Complex issue troubleshooting and resolution
  • Perform the scheduling and administration of the CAD server backups and recovery of data and CAD configuration files per client's guidelines
  • Support for disaster recovery testing
  • Work closely with other technical staff to oversee Geographic Information System (GIS) mapping, server / storage hardware and / or network infrastructure maintenance, troubleshooting and / or updates.
  • Assist client training staff in development of workflows, operating procedures to improve dispatcher efficiency or deploy new functionality
  • Assist the client's GIS mapping staff in deploying new map data and files onto both the test live CAD systems
  • Train client's technical staff for backup systems administration duties via hands on, regular-work apprenticeships
  • Manage CAD system problems with immediate communications to the vendor and access to internal developers, systems engineers and hardware professionals
  • Provide the interface to the vendor product development process to promote future software features to enhance site operations
  • Provide the interface with vendor's second-level engineers and software implementation engineers to expedite on-site support and answer complex system questions or configuration issues
  • Attend and participate in meetings with Houston Information Technology Services (HITS) and other stakeholders as required
  • Support the City in the migration to a new CAD solution

    • BASIC REQUIREMENTS, KNOWLEDGE, AND SKILLS

  • A Bachelor's Degree in IT, Computer Science, Engineering, Management Information Systems or a related field, or an equivalent combination of education, experience and training that totals four (4) years
  • Minimum five (5) years of progressively responsible experience in Public Safety systems implementation and integration, including experience successfully implementing, developing, process re-engineering and supporting operations of CAD and related systems
  • Exemplary communications, both oral and written. Writing for proposals, presentations, and technical reports. Exceptional listener. Understanding client goals and how they measure success
  • Valid Driver's License with the ability to drive to client locations and MCP Regional offices

    • About Us : Benefits

  • Robust employer contribution to employee medical benefits
  • Competitive dental and vision insurance
  • 401(k) plan with company match
  • Wellness allowance to support employee well-being
  • Life and AD&D insurance
  • Disability insurance (short-term and long-term)
  • Flexible Spending Accounts (FSA) & Health Savings Accounts (HSA)
  • Flexible Paid Time Off to support work-life balance
  • Employee Assistance Program (EAP)
  • Perks at Work program offering discounts on products and services

    • Mission Critical Partners, LLC

    Mission Critical Partners (MCP) is a leading provider of data, consulting, engineering, network and security solutions that are transforming segmented mission-critical networks and operations into interwoven ecosystems to improve response and justice outcomes in the communities and ever-expanding markets we serve. Through our breadth and depth of experience and an extensive network of resources, we are able to offer unique and successful solutions that help our clients improve technology and operations across a variety of industries ranging from public safety and justice to utilities, healthcare, and more. Additional information and career opportunities are available at MissionCriticalPartners.com / careers /

    Mission Critical Partners is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

    United States citizens, Green Card holders and those authorized to work in the United States are encouraged to apply. We are unable to sponsor H1b candidates at this time.

    [job_alerts.create_a_job]

    Computer Aided Dispatch Administrator • Houston, TX, United States

    [internal_linking.similar_jobs]
    Database Administrator

    Database Administrator

    TradeJobsWorkForce • 77545 Fresno, TX, US
    [job_card.full_time]
    Responsibility for the evaluation of database software purchases Supervision of modifications to any existing database software to meet the needs of their employer Responsibility for maintaining th...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Computer Programmer

    Computer Programmer

    TradeJobsWorkForce • 77015 Cloverleaf, TX, US
    [job_card.full_time]
    Computer Programmer Job Duties : Code and test programming for software and mobile apps.Develop and deploy ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Administrator Jobs - Hiring Immediately

    Administrator Jobs - Hiring Immediately

    MyJobResource • Houston, TX, United States
    [job_card.full_time] +1
    We are currently looking for individuals to fulfill Part-Time and Full-Time Administrator positions.No experience is required to apply for the position. Training is provided through former experienc...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Windows Administator / Platform Engineer IV

    Senior Windows Administator / Platform Engineer IV

    Hudson Manpower • Houston, TX, US
    [job_card.full_time]
    We're hiring a Platform Engineer IV with deep expertise in Windows Administration and enterprise application support.This role supports mission-critical environments and tools like IBM FileNet and ...[show_more]
    [last_updated.last_updated_30]
    Resource / Travel Administrator

    Resource / Travel Administrator

    USPI Houston Regional Office (09013) • Houston, TX, US
    [job_card.full_time] +1
    United Surgical Partners International, .ASC platform is currently seeking a.The role is a full-time role that will rotate to serve various facilities within assigned region and / or outlying regio...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Intake Coordinator

    Intake Coordinator

    NURTURING HOME HEALTHCARE AGENCY IN • Houston, TX, United States
    [job_card.full_time]
    Are you a detail-oriented and compassionate professional with a background in home health care? We are seeking an experienced Intake Coordinator to join our growing team and be the first point of c...[show_more]
    [last_updated.last_updated_30] • [promoted]
    EMT / Paramedic - Pendergrass, GA

    EMT / Paramedic - Pendergrass, GA

    Insight Global • Houston, TX, United States
    [job_card.full_time]
    We are seeking an experienced and dynamic Medical Representative to join our team.In this position, you will work closely with the site manager, specialist, and occasionally the Injury Prevention S...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Truck Driver - Class A Doubles - Penske Logistics

    Truck Driver - Class A Doubles - Penske Logistics

    Penske Logistics • Houston, TX, US
    [job_card.full_time]
    Immediate Opportunities : Full-time Local Class A CDL Truck Drivers.Doubles endorsement and recent experience required.Cover various routes as needed. Dispatch times will vary depending on the work a...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Montrose Market Alabama & Dunlavy Dairy - Customer Service Rep - Part-Time

    Montrose Market Alabama & Dunlavy Dairy - Customer Service Rep - Part-Time

    HEB • Houston, TX, US
    [job_card.part_time]
    H-E-B Customer Service Representative.Responsibilities H-E-B needs energetic and motivated partners willing to work hard and have fun while making our customers feel welcome.No matter what backgrou...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Surgery Center Administrator

    Surgery Center Administrator

    North Houston Endoscopy & Surgery (11026) • Houston, TX, US
    [job_card.full_time]
    United Surgical Partners International (USPI).Ambulatory Surgery Center platform, is seeking an.RN / Surgery Center Administrator. Memorial Hermann North Houston Endoscopy & Surgery.This state-of-...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Office Administrator

    Office Administrator

    TradeJobsWorkforce • 77006 Houston, TX, US
    [job_card.full_time]
    Office Administrator Job Duties : Supports company operations by maintaining office systems and superv...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Administrator

    Administrator

    TradeJobsWorkforce • 77019 Houston, TX, US
    [job_card.full_time]
    Administrator Job Duties : Answers the telephone and provides exceptional customer service to ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Warranty Administrator

    Warranty Administrator

    indiGO Auto Group • Houston, TX, US
    [job_card.full_time]
    Porsche Warranty Administrator.GO Auto Group is a globally recognized and award-winning company with an unparalleled dedication to outstanding customer care and operational excellence.GO Auto Group...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Computer, Automated Teller, and Office Machine Repairers (94F)

    Computer, Automated Teller, and Office Machine Repairers (94F)

    U.S. Army • Houston, Texas, United States
    [job_card.full_time] +1
    [filters_job_card.quick_apply]
    As a Computer / Detection Systems Repairer, you’ll repair the most advanced computer systems to ensure they’re in top operating condition, keeping equipment functioning, and making sure the Army is...[show_more]
    [last_updated.last_updated_30]
    Medical Logistics Dispatcher

    Medical Logistics Dispatcher

    BioTouch • Houston, TX, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    The Dispatch position is responsible for managing a fleet of accounts and ensuring that clients routes within that fleet are completed timely and accurately. This position is the primary communicato...[show_more]
    [last_updated.last_updated_30]
    Surgery Center Administrator (Houston)

    Surgery Center Administrator (Houston)

    North Houston Endoscopy & Surgery (11026) • Houston, TX, United States
    [job_card.full_time]
    United Surgical Partners International (USPI).Ambulatory Surgery Center platform, is seeking an.RN / Surgery Center Administrator. Memorial Hermann North Houston Endoscopy & Surgery.This state-of-the ...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Network Administrator

    Network Administrator

    TradeJobsWorkForce • 77089 Houston, TX, US
    [job_card.full_time]
    Network Administrator Job Duties : Assist in network design and implementation.Provide network support with ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Document Control Administrator - III

    Document Control Administrator - III

    Objectwin Technology Inc. • Houston, Texas, United States
    [job_card.temporary]
    [filters_job_card.quick_apply]
    I came across your resume in our.Document Control Administrator III.If you are interested, please reply back with your updated resume, contact details rate and availability ASAP or you can reach ...[show_more]
    [last_updated.last_updated_30]