Customer Service Representative

A company is looking for a Customer Service Representative to handle inbound and outbound calls related to patient accounts.

Key Responsibilities

Answer inbound customer service calls and assist callers with their questions and concerns

Facilitate issue resolution by referring matters to experts or escalating to supervisors as needed

Communicate with other departments to ensure proper handling of patient accounts and perform various assigned duties

Required Qualifications

High school diploma or GED

0-2 years of prior relevant experience

Advanced computer skills and knowledge of medical terminology

Basic math / bookkeeping skills

Ability to adapt to changing tasks efficiently