Talent.com
Shift Leader
Shift LeaderDHC - 1201, City Place • Boston, MA, US
Shift Leader

Shift Leader

DHC - 1201, City Place • Boston, MA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Summary:

The Shift Leader is responsible and accountable for all Restaurant activities while on duty. The Shift Leader will work with the
Restaurant Management Team to ensure all activities are consistent with and supportive of the Restaurant’s business plan. They will ensure all Team Members are performing their job responsibilities and meeting expectations.

Job Expectations:

The Shift Leader performs Leadership, Management, and Organizational tasks while supervising fellow Teammates, monitoring their performance, to ensure they comply with company and safety policies, and delegate tasks appropriately.

Duties:

  • Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities
  • Abide by and enforce to the rules and direction given by the Restaurant Management Team and refrains from insubordination
  • Communicate to their immediate Supervisor when additional training guidance and practice is needed
  • Effectively and consistently does required Ops Walks and Q&A checks to correct areas of opportunity
  • Organize shift schedules for Team Members and monitor attendance, tardiness, and time off
  • Assign duties to specific Team Members based on role and skills
  • Understand how each job responsibility impacts Guests, the Team, and overall Restaurant Operations and success
  • Greet Guests, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions
  • Ensure Team Members work together with their Teammates to prepare items on the DHC menu while following cooking instructions, safety procedures, and sanitary requirements
  • Use specific kitchen machinery/equipment such as ice cream dispensers, fryers, warmers, etc.
  • Ensure Restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping, and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms
  • Handle Guests’ concerns and complaints professionally and calmly to resolve problems according to Restaurant Policy
  • Maintain a neat and tidy appearance by wearing a uniform and adhering to the DHC Uniform Policy
  • Are performance-oriented and performance driven; understand performance expectations and are aware of performance results
  • Provide direction, supervision, and feedback to maintain levels of high productivity and Team morale
  • Communicate Team Member work performance to the Restaurant Management team and appropriately address performance issues
  • Train new and current Team Members on tasks
  • Balance cash drawers and prepare cash deposits as assigned by the Restaurant Management Team
  • Effectively plan, organize, and implement all daily operational routines and activities
  • Complete all required administrative duties and daily paperwork including required checklists
  • Supervise and perform closing and/or opening activities as directed by the Restaurant Management Team
  • Effectively plan, organize, and implement all daily operational routines and activities
  • Establish an environment of trust to ensure honest, open, and direct communication
  • Role model and set a positive example for the entire Team in all aspects of business and personnel practices
  • Follows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize Restaurant costs; properly uses all products, supplies, and equipment facilities
  • Communicate effectively with Team Members and Management to resolve any interpersonal issues as needed

Requirements:


  • Current student or high school diploma/GED preferred
  • Must be at least 18 years old and fluent in English
  • Certified in all stations following the DHC Training Program
  • Flexibility to work nights, weekends, holidays, opening and closing shifts
  • Ability to stand for long periods of time and work in a fast-paced environment
  • Ability to bend and stoop and lift 50 - 75 lbs. comfortably
  • Ability to work in close quarters and around heat
  • Positive attitude while conducting any and all duties
  • Commitment to Guest satisfaction. Looks at Restaurant Operations from a Guest’s point of view.
  • Effective communicator with co-workers and the Restaurant Management Team
  • Excellent organization, planning, time management, delegation, and problem-solving skills

Transportation & Accessibility:

  • Must have reliable transportation to work, a driver’s license and proof of insurance
  • Must have telephone or other reliable method of communicating with supervisor and co-workers
About Dave's Hot Chicken

Dave’s Hot Chicken was created by best friends Dave Kopushyan, Arman Oganesyan, and Tommy and Gary Rubenyan. Dave, a chef trained in Thomas Keller’s (French Laundry) organization set out to create the perfect Hot Chicken by searching, tasting, and frying. The four friends scrounged up $900 to put a tiny stand in an East Hollywood parking lot. The menu was simple, and the chicken was the star. And what chicken it is! Sourced and prepared to be the juiciest and most tender imaginable with each piece topped with Dave’s own mix of spices ranging from No Spice to “The Reaper.”

Arman created Instagram buzz and the lines began to grow. Two nights later, Eater/LA showed up to see what the fuss was about. The next morning's headline read "East Hollywood's Late Night Chicken Stand Might Blow Your Mind." Almost instantly, the lines stretched around the block.

A year later, the boys had the money to open a shop in a hip strip-mall with décor by local street artists, where the crowds continued to grow with wait-times of an hour and more. From there, the incredibly craveable “Hot and Spicy” varieties have created a cult following with rave reviews across the U.S. and Canada.
[job_alerts.create_a_job]

Shift Leader • Boston, MA, US

[internal_linking.similar_jobs]

Shift Leader

Panera BrandsBrookline, MA, United States
[job_card.full_time]

Breakfast with us, and dinner with your loved ones! At Bruegger's, we've been kettle cooking our bagels and serving tradition you can taste for over 35 Years! We guarantee two things: First, we're ...[internal_linking.show_more]

 • [job_card.promoted]

Shift Leader

Little CaesarsHaverhill, MA, United States
[job_card.full_time]

This Position REQUIRES previous job experience and a minimum age of 18.Little Caesars - Urgent Shift Leader Opportunity.Do you have a passion for creating.If your answer is yes, then we have the pe...[internal_linking.show_more]

 • [job_card.promoted]

Make Your Mark on Day Shift

SOUTHERN HEALTH PARTNERS INCSalem, IN, US
[job_card.full_time]

Ready to Level Up Your Nursing Career? Join Us at Clark County Jail!.Hour Day Shifts | 3/4 Rotation with Alternating Weekends.Are you an LPN ready to take on a rewarding challenge with a team that ...[internal_linking.show_more]

 • [job_card.promoted]

Inspector, RIT - 2nd Shift

GXO LogisticsLawrence, MA, US
[job_card.full_time]

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires.You know that a positive work environment creates happy employees...[internal_linking.show_more]

 • [job_card.promoted]

FOH Shift Leader - Hiring Immediately

OTTOBoston, MA, United States
[job_card.full_time] +1

OTTO ( [òt-to] /'o?tto/, meaning: eight).Italian pie into an extraordinary experience! Our mission is to revolutionize pizza and create memories worth sharing for not only our guests but for our em...[internal_linking.show_more]

Shift Leader

Potbelly Sandwich WorksEast Boston, MA, United States
[job_card.full_time]

PAY TRANSPARENCY: earn between $19.Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment.We are where go...[internal_linking.show_more]

 • [job_card.promoted]

Harvard Square - Shift Leader

sweetgreenCambridge, MA, United States
[job_card.full_time] +1

A Healthier Future Starts With You!.Every great team is led by a great leader.As a Shift Leader, you'll support daily restaurant operations and bring our mission to life, building healthier communi...[internal_linking.show_more]

 • [job_card.promoted]

TEAM LEADER

618 Main Clothing Corp.Roslindale, MA, United States
[job_card.full_time]

The Team Lead is responsible for supporting the Management Team by demonstrating a Selling Behavior, Floor Leadership and promote a Positive Work environment.Assist the Store Manager/Assistant Mana...[internal_linking.show_more]

 • [job_card.promoted]

Shift Leader

Panda Restaurant GroupDorchester, MA, US
[job_card.full_time]

Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda’s mission alive in our restaurants by supporting management in creating food with passion,...[internal_linking.show_more]

Kitchen Leader

Chipotle Mexican GrillNewburyport, MA, United States
[job_card.full_time]

CULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience.Chipotle has always done things differently, both in and out of our restaurants.We are changing the face...[internal_linking.show_more]

 • [job_card.promoted]

Restaurant Shift Lead - MA

QdobaSwampscott, MA, United States
[job_card.full_time]

The Shift Lead is responsible for executing restaurant operations, in conjunction with the General Manager.The Shift Lead follows standard operational procedures for living the Brand Values and hel...[internal_linking.show_more]

 • [job_card.promoted]

"Leadership Positions from Team leader, Shift Leader to Senior Management" available

Chick-fil-ABrockton, MA, United States
[job_card.full_time]

A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart.They have a passion for people and serving others, have strong charact...[internal_linking.show_more]

 • [job_card.promoted]

Team Leader

Tractor Supply CompanyTaunton, MA, United States
[job_card.full_time]

The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer ...[internal_linking.show_more]

 • [job_card.promoted]

Cafe Shift Lead

The Cambridge School of Culinary ArtsCambridge, MA, US
[job_card.part_time]
[filters_job_card.quick_apply]

CSCA Café is a new and exciting café and bakery that will highlight exceptional coffee, exquisite pastries and a friendly atmosphere.We pride ourselves on providing top-notch service, the highest q...[internal_linking.show_more]

Shift Manager

Pizza HutLynn, MA, United States
[job_card.full_time]

Working at Pizza Hut is about making hungry people happy.It's about being independent and having fun, making new friends and earning extra cash.If you're ready to take the next step in your career ...[internal_linking.show_more]

 • [job_card.promoted]

Shift Leader

Potbelly CorporateBoston, MA, US
[job_card.part_time]
[filters_job_card.quick_apply]

Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment.We are where good vibes and great careers are a wa...[internal_linking.show_more]

Opening Shift Manager (03025) - 220 Park St

Domino's PizzaRockland, MA, United States
[job_card.full_time]

Company Description Team Prior, Inc is a Domino's Franchise with stores in Maine and Connecticut.We have been globally recognized as one of Domino's top franchises.Franchisee, Lee Prior, started wi...[internal_linking.show_more]

 • [job_card.promoted]

Shift Leader

Burger KingDorchester, MA, United States
[job_card.full_time]

Burger King - Shift Leader Job Description.Our Burger King franchise is looking for motivated, enthusiastic and hard-working Leaders to join our Team.Are you all about great customer service, dedic...[internal_linking.show_more]