Service Desk Technician

DEPARTMENT : Information Technology

POSITION : Service Desk Technician

REPORTING TO : IT Manager

CLASSIFICATION : Exempt

The Company : Smart AutoCare (SAC) is people taking care of people. We provide consumer protection products within the automotive industry with integrity and longevity in mind.

Our Service Desk Technician : We are looking for a customer service-oriented Help Desk Specialist to provide technical support to fellow team members in an efficient and accurate manner. You will be considered a front-line worker who solves basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

Job Duties

Providing first contact support and initial triage for IT service desk tickets.

Maintains supports troubleshoots installs patches and upgrades workstations functional systems and specialized software and all associated peripherals and information system (IS) based equipment.

Track and work projects to completion

Track route and redirect problems to correct resources

Update helpdesk data and produce activity reports

Walk associates through problem solving process and document resolutions as necessary for knowledgebase articles.

Ensure proper recording documentation and closure

Recommend procedure modifications and improvements

Job Qualifications

1-2 years proven experience as a Service Desk Technician

Bachelor of Science in Computer Science or relevant field or combination of work and education

Excellent diagnostic and problem-solving skills

Ability to communicate effectively with team members

Outstanding organizational project management and time-management skills

Ability to effectively work independently and on teams

Troubleshooting experience on Windows platforms

Experience supporting Microsoft Office applications including Outlook in an exchange or Office 365 environment

Experience supporting mobile devices

Minimum of COMPTIA A Network or general IT certification(s) preferred

Provides after-hours / weekend support as needed

Periodic on-call support for evenings and weekends.

Required Experience :

IC

Key Skills

Editorial,Catering,B2C,Camp,Computer Engineering

Employment Type : Full Time

Experience : years

Vacancy : 1