Director of Programs

Description:

WHO WE ARE: Rise & Shine is revolutionizing caregiving to our communities’ most vulnerable populations. By taking a person-centered focused approach, we are raising the standard of support to give individuals who experience learning disabilities an opportunity to live their best life.

WHO WE ARE LOOKING FOR: We are looking for a dynamic Director of Programs who is aligned with our mission and has empathy for our unique client population. We seek an organized, detail-oriented and positive leader who is comfortable working in an ever changing, fast-paced startup-like environment.

Position Overview: The Director of Programs will work as part of a team to serve individuals with WHO WE ARE: Rise & Shine is revolutionizing caregiving to our communities’ most vulnerable populations. By taking a person-centered-focused approach, we are raising the standard of support to give individuals who experience learning disabilities an opportunity to live their best life.

WHO WE ARE LOOKING FOR: You are an experienced leader who values operating with great attention to detail, and top-level quality of care and can foster a reliable and positive team environment.

POSITION SUMMARY: The Director of Programs is responsible for the overall care of individuals with developmental disabilities who live within residential services provided by Rise & Shine. The Directors are responsible for managing a team of program managers and overseeing the development, quality assurance, licensing compliance, culture, and vitality of these programs. This role ensures licensing compliance, develops and implements structure and policies within the program, and manages Program Supervisors, Managers, and Quality Assurance Coordinators

FSLA Status: Exempt, Salary

Reports to: Senior Director of Programs

Roles & Responsibilities:

Be a passionate & dedicated leader who ensures operational excellence in the homes:

• Mentor & train managers on how to ensure homes are organized, clean & running smoothly.
• Have a 1:1 meeting with staff to regularly review audits, compliance, schedules, training, client needs.
• Participate in house meetings.
• Ensure program managers are compliant with scheduling and HR-related matters.
• Coach managers to advocate for staff, and address client needs & family members in a professional & empathetic manner.
• Supplement and oversee the need for additional training. Coordinate with the training team to ensure performance standards are met.
• Guarantee audits are done thoroughly (menu posted, fire drills, etc.)
• Ensure compliance & licensing standards are met, and homes are managed properly: support books are up to date, and client medical records are accurate.
• Effectively communicate with the county - coordinate meetings, address & fix concerns, and ensure paperwork is completed in a timely manner.
• Manage community relations - coordinate, organize & build a good rapport with various vendors in the community.
• Ensure clients are fully supported in programs - address any concerns, ensure goals are being met, and plans are being properly utilized.
• Hire, interview, and onboard as needed.
• Ensure new hires are integrated into the group (welcome, introductions, email to introduce them to others in the company, etc.)
• APS investigation (follow through & document County requirements
• Work closely with HR to manage employee issues. Maintain employee & company confidentiality.
• Implement & follow through on new policies & procedures as needed (ie. new OARs, company policy changes)
• Enhance professional development - attend training as recommended by your manager in a timely manner.
• Help lead training in leadership meetings, academy, and staff events.
• Be a professional, positive & disarming role model to all direct reports and staff. Timeless
• Manage projects as needed.
• Manage emails and Microsoft team communication in a timely & positive manner.
• Fill out the performance management twice a year for each direct report, assure managers do the same a
• On-call - rotate weekends with other administrative and leadership staff to be backup on-call support

Qualifications

• 4 or more years of experience in a residential, education, or vocational setting serving people with disabilities; Or a bachelor's degree in social work, special education, psychology, or a related field; Or Equivalent combination of education and experience totaling more than 4 years.
• Must have and demonstrate a positive, solutions-oriented mindset, and a positive attitude.
• Must have a valid Oregon Driver's License and be insured by the company provider
• Must pass Oregon criminal background screening.
• Must be able to lift up to 40lbs., bend, and/or squat
• Must be able to work onsite.
• Must be able to perform the job with or without a reasonable accommodation

Requirements: