Collections Representative

Collections Representative

USA Waste and Recycling

USA Waste is at the forefront of waste and hauling and processing, innovating every step of the way as we work to find the best solutions for safe and efficient residential and commercial services. From building the largest state-of-the-art recycling facility in the country to powering our buildings with solar energy and fueling our trucks with all-American natural gas, we are committed to you, our communities, and the planet.

Our story started with a single truck. In 1974, founders Guy "Sonny" Antonacci and his wife, Mary Ann, began Somers Sanitation - named after our hometown of Somers, Connecticut. Today, three generations of family and a dedicated team of professionals are leading our company into the future. While our fleet, facilities, services, and family have all grown, we take pride in continuing to operate our businesses based on the fundamental principle that has guided us since the beginning - to provide exceptional service and innovation to the communities and people we serve.

Join a team committed to moving forward to remain at the forefront of sustainability.

Some see waste. We see possibilities.

Position Summary :

The Collections Representative is responsible for collaborating with existing customers on solutions for bringing their delinquent accounts up to date. The Collections Representative will have a high level of interaction with external customers, Sales, and Customer Service. This is an in-person position in Enfield, CT, and remote work arrangements are unavailable for this role.

Your Role :

• Maintained continuous follow-up with customers to obtain timely payment.
• Resolve undistributed cash.
• Complete appropriate paperwork for credit memos, refunds, and account adjustments.
• Complete and provide account reconciliations.
• Facilitate across departments on behalf of the customer for disputed invoices.
• Partner with Sales, Customer Service, Billing, and Accounts Receivable to resolve invoice disputes or other payment issues and have services reinstated.
• Keep the details collection within the system.
• Monitor and maintain orders on hold throughout each day.
• Perform final steps to write off accounts to bad debt.
• Understand and ensure compliance with internal procedures and controls.
• Communicate effectively within the team and with internal and external customers, which includes Sales, Customer Services, Dispatch, Billing, Accounts Receivable, and Management.
• Participate in backup coverage for residential collections and when others are out of the office.
• Prepare a weekly collection report for the Credit Manager.
• Involvement in departmental initiatives, projects, or cross-functional training.
• Support management and company requests as needed.
• Maintains reasonable, regular, and punctual attendance consistent with Company policies, the Americans with Disabilities Act (ADA), Family Medical Leave Act (FMLA), and other federal, state, and local standards.
• Adapts to changing duties, as required, based on business needs.

Your Skills :

Desired Requirements :

This Position Features :

Physical Demands :

Listed below are key points regarding the job's environmental demands and work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

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USA Waste and Recycling, Inc. EEO Statement : The Company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics : race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age, medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally-protected status.