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Ford Service Advisor
Ford Service AdvisorNorm Reeves • Cerritos, CA, US
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Ford Service Advisor

Ford Service Advisor

Norm Reeves • Cerritos, CA, US
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  • [job_card.full_time]
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Ford Service Advisor

Job Details

Location: Cerritos, CA | Type: Full Time | Salary: $60,000 - $125,000

Norm Reeves Automotive Group is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals that are eager to grow their careers while the company continues to expand!

As a Service Advisor, you're one of the most important team members at Norm Reeves Ford. You're responsible for creating a super Norm Reeves location service experience for our guests and using your communication skills to build the bridge between guests and technicians.

What You'll Do:

  • Greet guests as they arrive in the Service drive
  • Communicate empathetically with guests about their vehicle
  • Offer solutions and added services to guests
  • Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest
  • Provide timely follow-up progress of each repair order and contact guests with repair changes
  • Analyze quality control reports and maintain a high Customer Service Index Score
  • Process monetary transactions

What You'll Need:

  • Previous experience as a Service Advisor in a dealership setting
  • A valid driver's license and acceptable driving record
  • Creative, positive, team player attitude
  • Ability to analyze situations and make win-win business decisions
  • Honesty, empathy, and exceptional communication skills
  • Leadership skills in team-based and independent settings

What We Offer:

  • Unlock Your Potential Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.
  • Invest in Yourself Tuition Reimbursement
  • Health and Wellness First Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.
  • Enjoy Complimentary Group Life Insurance for Added Peace of Mind.
  • Your Network, Your Success Employee Referral Bonus Program - Earn While Building a Stronger Team.
  • Shop and Save with Our Generous Discounts on Sales, Service, and Parts at Any Norm Reeves Location.
  • Secure Your Future Build Wealth with 401k Matching
  • Smart Savings, Smart Choices Section 125 Cafeteria Plan & Flexible Spending Account - Save on Taxes for Qualified Expenses.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.

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Ford Service Advisor • Cerritos, CA, US

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