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IT Support Team Specialist - Level II
IT Support Team Specialist - Level IIMicroTech Systems, Inc • Boise, ID, US
IT Support Team Specialist - Level II

IT Support Team Specialist - Level II

MicroTech Systems, Inc • Boise, ID, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

MicroTech Systems is looking for a Technical Support Specialist to join our team in our Boise, Idaho office. This person will provide technical guidance and support to our business and clients.

The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. The ideal candidate will use their interpersonal skills to communicate with clients and provide a solution to their technical problems quickly and professionally.

Responsibilities :

  • Diagnosing and resolving advanced issues for a wide variety of applications, operating systems, and equipment such as installation, configuration, optimization, upgrading, troubleshooting, and maintenance of network hardware and software components.
  • Providing technical assistance and solutions to clients.
  • Collecting specific and detailed information from reference sources, software utilities, or clients.
  • Performing advanced troubleshooting of networks, desktops / laptops, and mobile devices.
  • Utilizing the Service Desk ticketing system to document all work, progress, and resolutions.
  • Ensuring tickets are promptly assigned and processed.
  • Ensuring ticket worklogs are continuously updated while being worked, and final resolution(s) provided within all completed tickets.
  • Contacting clients and resolving issues within SLA timeframes.
  • Troubleshooting will involve both onsite and remote work.  Professionalism is a priority.
  • Following up with clients to ensure accurate solutions and client satisfaction before closing each ticket.

Requirements :

  • Associate's degree in Computer Science (or the equivalent) is preferred.
  • MSP experience preferred
  • Five years minimum of related IT support experience - including but not limited to :

    • Office 365 installation / configuration / administration / troubleshooting

  • Microsoft Windows Server / Active Directory / configuration / administration / troubleshooting
  • Microsoft Exchange
  • Scripting knowledge and experience
  • PowerShell knowledge
  • Hypervisor understanding / administration
  • Advanced installation, maintenance, troubleshooting of various backup solutions
  • Advanced desktop, server, LAN and WAN troubleshooting and maintenance
  • Technically savvy with strong time management skills
  • Experience troubleshooting issues and achieving solutions
  • The ability to explain to a non-technical person in a way they will understand
  • Maintain a high degree of professionalism
  • Maintain superior client relations

    • About MicroTech Systems :

    MicroTech Systems is a professional IT Managed Service Provider (MSP) dedicated to helping people feel secure so that we can all grow together!  Our employees enjoy a work culture that promotes our core values first and foremost :    Integrity First, Build Trust, Own It, Never Give Up, and Customer Service Above All Else.

    We are looking for high energy individuals who are motivated and interested in making a long-term commitment to excellence.

    MicroTech Systems offers a competitive benefits package to employees, including; health care, paid time off and holiday time, 401k matching and professional development.

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