Intermediate Software Support Engineer - Payment Services

Intermediate Software Support Engineer - Payment Services

Publix Super Markets, Inc., the largest employee-owned company in the U.S., is driven by a dynamic technology team of 2,300+ professionals delivering innovative solutions to 1,400+ stores and 200,000+ associates across 8 states. From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every levelinternships through technical leadership. Join a company consistently ranked among Fortune's "100 Best Companies to Work For" and help us build more than great subsbuild the future of technology at Publix.

Be a part of the Publix Technology Settlement Team as a Tier 3 Support Specialist, where you will be an integral part of a team dedicated to providing advanced support for modern payments applications developed for the settlement and reporting for all EFT payments. In this role, you will be responsible for troubleshooting and resolving complex technical issues, collaborating with enterprise teams and product management to ensure seamless application performance and stability. As a key contributor, you will manage and prioritize support tickets, technology migration efforts, writing user stories and grooming product backlog items to ensure timely and effective solutions that enhance the user experience for Publix corporate associates.

The ideal candidate for this role will have strong analytical, planning, and problem-solving skills, coupled with excellent communication abilities to effectively engage with management, peers, technology vendors, and business unit customers. We are looking for someone with proven experience in Tier 3 support and a background in leading or contributing to technology migration efforts towards modern architecture. Expertise in agile best practices, enterprise-scale reporting and logging tools, database design, and payment systems is essential for success in this position.

Location : Hybrid (Lakeland, FL) Work Model :

Enjoy the best of both worldscollaborate in person and innovate remotely.

Why Join Us?

• Hybrid Flexibility : Work remotely when you need focus time, and join us onsite for high-impact collaboration and brainstorming sessions.
• Operational Efficiency : Ensure technology solutions support efficient workflows and enable automation to improve operational effectiveness.
• Empowered Culture : We value autonomy, creativity, and continuous learningyour ideas shape the future of technology in our organization.

Your Impact

Required Qualifications

Preferred Qualifications

Frequency of Pay : Monthly

Minimum Base Pay : 7,370

Maximum Base Pay : 11,050

Potential Annual Pay with Bonus : 95,810 - 143,650

As a year-end bonus to associates, Publix issues one month's extra pay (pro-rated in the first year) each year if associate remains employed through issue date of the bonus check that year. This is calculated as a 13th month of pay in the Potential Annual Pay with Bonus line above.

Address : 300 West Lime Street, Suite 300 Lakeland, Florida 33815

City : Lakeland

State : Florida

Zip Code : 33815

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours. Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email. Please note that Publix will not sponsor any hire for this position for a visa or permanent residence. Relocation / Household Good Shipment Allowance will NOT be provided.

Facility : Lak Information Systems / DTO3 B026

Job Category : Publix Technology