Customer Returns Administrator - 330

About Korry Electronics

Since 1937, Korry Electronics has been a leader in innovative Human-Machine Interface (HMI) solutions, driving the evolution of the cockpit of tomorrow. Our cutting-edge switches, controls, integrated displays, and night-vision filters are at the forefront of the military and commercial aviation industries. If you are passionate about precision engineering and emerging technologies, join us in shaping the future of flight through groundbreaking advancements.

What You Will Do :

The Customer Returns Administrator is the principal contact for all administration of customer and company owned parts coming in for repair or upgrade. The Returns Administrator performs a variety of simple to complex tasks that may include receiving customer owned property for repair or upgrade, processing customer orders and repair orders, following up with shop floor for repair status, entering quote information and relating pricing to the customer. Good judgment is required in resolving problems and making routine recommendations, all under limited supervision.

The Customer Returns Administrator is responsible for accurate written agreements between Korry and customer, and acts as liaison between Korry and the customer, ensuring Korry's best interest.

Primary Responsibilities :

• Reviews all incoming documentation for accuracy and export compliance requirements.
• Reviews customer purchase / repair orders to ensure regulatory requirements are met and customer requests can be fulfilled.
• Reviews Technician's Teardown report to determine warranty status and other details need for quoting.
• Quotes repair / rework prices to customers.
• Ensures accurate order entry in compliance with standard processes.
• Retains accurate records per standard processes.
• Communicates with customers when needed regarding technical issues.
• Interprets contractual requirements and interfaces other departments to resolve customer order problems.
• Coordinates resolution of contractual issues.
• Obtains and submits customer requested information.
• Coordinates schedules with planning representative.
• May screen and interview candidates for employment.
• Coordinates general problem resolutions on orders.
• Data gathering as needed.
• Works on special projects as assigned.

Preferred Education

Preferred Experience

Preferred Specialized Skills and Abilities

Physical Requirements :

Work Environment (As Applicable for Production Roles) :

Occasionally it is required to work outside normal hours, including weekends in order to meet the customer's Turnaround Time.

Salary Range

Please note the typical hiring range is $29.01-$39.25.

Eligible candidates must be authorized to work in the U.S.

This position requires access to export control information. To conform to US Export Control regulations, applicant should be eligible for any required authorizations from the US Government.

Korry Electronics is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of age, race, color, religion, sex, sexual orientation, gender identity or expression, medical condition, national origin, marital status, disability, pregnancy or parental status, childbirth, genetic information, or military and veteran status.

Company Description :

Eligible candidates must be authorized to work in the U.S.

This position requires access to export control information. To conform to US Export Control regulations, applicant should be eligible for any required authorizations from the US Government.

Korry Electronics is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of age, race, color, religion, sex, sexual orientation, gender identity or expression, medical condition, national origin, marital status, disability, pregnancy or parental status, childbirth, genetic information, or military and veteran status.

Thank you for your interest in Korry Electronics !

Our company culture is focused around ownership, transparency, process improvement and trust & respect. We are looking for talented people (like you!) to lead our business to the next level while giving you the opportunity to develop your own career.

We have been at the forefront of the aviation industry since the beginning, creating the first lighted cockpit controls for the military and commercial aircraft industry. The Korry product team continues this tradition as it develops the crew station of the future, providing state-of-the-art switches, cockpit controls, high-performance displays, and night-vision filters. We are passionate about what we do. For more information, please visit www.korry.com .

Join the Korry team and find out why this is such a great place to spend your career!

Korry Electronics is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of age, race, color, religion, sex, sexual orientation, gender identity or expression, medical condition, national origin, marital status, disability, pregnancy or parental status, childbirth, genetic information, or military and veteran status.