Collections Representative

divh2Collections Representative / h2pThis is a remote position. WorkBetterNow (www.workbetternow.com) connects talented professionals in LATAM and the Caribbean with full-time, remote positions at U.S.-based companies. We put our remote professionals first, fostering a culture that values work-life balance, continuous learning, and professional growth. We are looking for committed professionals with at least two years of experience who are proficient in English and ready for a stable, long-term career. / ppOur Core Values : / pulliPut our Talent first / liliPursuit of excellence / continuous learning / liliIntegrity and transparency / liliOwnership mentality / liliPursuit of growth / liliExcellent attitude / li / ulpJob Description : / ppWe are seeking a proactive and customer-focused Collections Representative to join our team. This role is responsible for contacting clients with overdue accounts, negotiating payment arrangements, and maintaining positive relationships while ensuring timely collection of outstanding balances. The ideal candidate is persuasive, empathetic, and able to balance firmness with professionalism. / ppStarting Salary : $1125.00 USD per month. / ppKey Responsibilities : / pulliManage assigned accounts, monitor overdue balances, and contact customers to collect outstanding payments. / liliNegotiate payment arrangements and establish repayment schedules. / liliInvestigate and resolve billing issues or discrepancies. / liliDocument all communications and collection activities in the companys system. / liliPrepare regular reports on collection status for management. / liliEnsure all activities comply with company policies and legal requirements. / li / ulpRequirements : / pulli2+ years of accounting experience; previous experience in collections, customer service, or accounts receivable is a plus. / liliHigh school diploma required; an associates or bachelors degree in business, finance, or a related field is preferred. / liliStrong communication, negotiation, and problem-solving skills. / liliProficiency in MS Office and familiarity with CRM or collections software. / liliDetail-oriented with excellent organizational and time-management abilities. / li / ulpTechnical Requirements : / pulliProcessor : Intel 11th Gen (or AMD Ryzen 5000 series) for Windows | M2 for Macs. / liliRAM : 16 GB minimum. / liliInternet : Stable connection of 25-50 Mbps minimum. / li / ulpBenefits : / pulliWork from the comfort of your home. / liliA supportive work environment that values its people. / liliAnnual salary raise. / liliAbove-average salary with scheduled increases based on tenure. / liliWellness Benefits after 3 months of employment to support your overall well-being. / liliPaid vacations and personal days. / liliMaternity / Paternity leave for up to 2 months. WBN will cover 50% of your WBN-base salary (Applied for WBN Certified Professionals who have been with WBN for more than one year). / liliDesignated Talent Coordinator who will provide personalized support and guidance. / li / ul / div