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Customer Success Architect
Customer Success ArchitectCypress HCM • Walnut Creek, California
Customer Success Architect

Customer Success Architect

Cypress HCM • Walnut Creek, California
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Customer Success ArchitectJob Details
  • Customer Success Architect(Contract)
  • Location: NY or Chicago are preferred, but the manager is open to CST/EST remote candidates.
  • Duration: 10/20/2025 to 11/28/2025
  • Team: US DX Customer Success Leadership
About the Role:
  • DX Solution Customer Success is seeking a technical expert in Marketo Engage to join our Customer Success Architect team. Work on highly visible customer engagements across industries and verticals and grow with a robust system of support and enablement.
Key Responsibilities:
  • Work with customers at varying stages of solution maturity to solve targeted customer issues identified by the Solution CSM
  • Effectively assess a customer’s technical challenges, devise optimal solutions, and present them to the customer
  • Proactively maintain the highest level of technical expertise by staying current with new Marketo releases and functionality
  • Be a recognized expert in Marketo Engage and Marketo Measure
  • Leverage hands-on technical and product skills, as well as digital marketing business acumen, to solve customers’ technical obstacles
  • Build trusted advisor relationships with our customers, CSMs, and product teams
  • Lead multiple customer engagements simultaneously
  • Take leadership during project discovery and delivery, while collaborating with the CSM
  • Foster teamwork among CSAs and cross functional teams
  • Participate within the Adobe technical community to develop and share best practices and processes.
Required Skills & Qualifications:
  • 3+ Years of Consulting Experience with Marketo Engage
  • Deep understanding of Adobe Experience Platform
  • Experience implementing both Marketo Engage and Marketo Measure
  • Adobe Marketo Engage Business Practitioner Expert Certification
  • Experience developing customer-facing thought leadership assets that address common customer technical issues
  • A deep understanding of the content supply chain and personalization at scale
  • Good presentation and interpersonal skills both verbal and written in English
  • Able to articulate business solutions to both technical and non-technical audiences
  • Adapt to and work effectively with a variety of clients and in challenging situations, establishing credibility and trust quickly
  • Highly motivated and self-directed with the ability to manage multiple customers and/or engagements
  • Solid team player with strong ability to collaborate and provide effective feedback with colleagues.
Compensation:
  • Up to $90.00 per hour.
#36480547
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Customer Success Architect • Walnut Creek, California

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