ABOUT GUIDEBOOK :
Guidebook is a simple yet powerful event management software that lets you promote your event, manage registration and create an app in four easy steps with no technical skills required.
Thousands of organizations across the globe use Guidebook to create mobile applications for events, university campus open houses, venue guides, onboarding for associations, corporate training, and so much more. These apps help people stay organized, connect with their peers, and access more information - but it doesn't stop there.
Our mission is to support the people who bring people together - event organizers. Events have never felt more important in building connections and helping shape and change minds in today's fractured world. We are a driven team on a mission to elevate event experiences for everyone - and believe we can accomplish that while highly valuing balance, togetherness, and fun!
ABOUT THE JOB :
The Guidebook team is seeking a proven self-starting individual to join as an Account Manager to drive upsell / growth and net retention within our customer base and to take ownership of a high-potential book of business.
This individual will work with a broad spectrum of strategic accounts, from corporate / small-to-medium businesses (SMBs) to higher education. This is a sales role focused on our existing clients. You will identify untapped revenue potential, navigate complex organizations to find new decision-makers, and aggressively drive upsell and cross-sell opportunities. You'll also ensure a seamless renewal process by effectively managing a portfolio of customers to limit dollar for dollar and logo churn.
This position requires the ability to sell the value of Guidebook, foster meaningful relationships with customers, spot and pursue upsell opportunities, generate account growth through outbound prospecting, and negotiate. The right person for the role will take great satisfaction in seeing accounts use Guidebook successfully and grow their usage, and use their voice to contribute directly to the company's success. In addition, the ideal candidate possesses both a hunger and an acumen for strategic problem solving with clients.
WITHIN 3 MONTHS, YOU'LL :
Own the renewals and upsell process for a portfolio of customers in collaboration with the Customer Success and Sales teams.
Learn innovative ways to leverage the Guidebook platform to solve an array of important business issues for customers.
Close renewal business on a quarterly basis and develop and close new add-on sales, while meeting and exceeding your quota.
Analyze usage metrics to understand how the customer is using Guidebook, including evaluating product adoption.
WITHIN 6 MONTHS, YOU'LL :
Drive your book of business to 100%+ NRR through proactive renewals and strategic expansion.
Develop a foolproof, and easily shared success plan to ensure organizational adoption and expansion of our product.
Build a pipeline of 3x your quarterly upsell quota by auditing your assigned book of business and identifying accounts with untapped potential.
Begin working directly with your teammates to assess key team needs and work with your manager to bring those needs to life.
Plan quarterly business reviews with clients to leverage Guidebook for broader business needs.
Explore outbound techniques that increase Guidebook's impact across existing institutions - including email, calls, and event attendance.
WITHIN 12 MONTHS, YOU'LL :
Refine your priorities to focus energy towards the accounts with the highest growth potential - we want you to run your portfolio like your own business, because as a shareholder, it is!
Demonstrate a track record of expanding Average Contract Value (ACV) by 20% across your territory.
Identify and implement process improvements to scale the role.
Work to make the rest of your team better because they should be making you better too!
OTHER CHARACTERISTICS OF THE IDEAL CANDIDATE :
Impeccable time management and multi-tasking skills.
Strong communication skills and attention to detail, and ability to manage time to deploy a wide range of projects.
Relentless prospector. You don't wait for renewals to talk to clients; you are constantly mapping the organization to find other departments that need Guidebook.
Demonstrated problem-solving capability and desire to constantly improve our system.
Confidence to host discovery, demos, goal shaping, and growth calls with customers.
Actively pick up the phone to build relationships with clients, chase down signatures, and look for new opportunities.
You are willing to try new things - with the ability to review what worked and did not work, and make changes and adjustments accordingly.
Coachable, with a genuine curiosity about learning new things and staying ahead of market and industry trends.
You have grit and the drive to be successful. We are a startup and need people who will take ownership to be successful in the role.
You are a team player. Everyone needs to pull for each other, challenge each other, share best practices, and take on team projects to make the entire organization better.
Ability to go to trade shows 2-3 times per year.
PERKS :
100% paid benefits : medical, dental, and vision.
Short term and long term disability.
Unlimited vacation time.
401k program with matching benefit.
Stock options.
Awesome company culture and fun virtual hangouts.
MacBook and accessories to make you comfortable working from home.
Awesome annual company retreats.
EQUAL OPPORTUNITY EMPLOYER :
At Guidebook, we're committed to cultivating an inclusive work environment for everyone - and we know that's best achieved, in part, with a diverse workforce. We're working on increasing diversity across the company. If you're looking to join a team that is smart, highly motivated, and also values work / life balance, we can't wait to hear how you can add to our growing culture!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and / or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. If you want to help our team do amazing things, then we want to hear from you! Please send us a cover letter and resume.
COMPENSATION :
The annual OTE (on-target earnings) range for this role, depending on relevant experience, is $65,000-85,000 (this includes a base salary and an annual variable paid quarterly).
Account Manager • Raleigh, NC, US
Prometheus Group is a team of self-starters centered on being resourceful, accountable, and results-focused.Career progress is based on merit and not years of service or attaining certifications.Ou...[internal_linking.show_more]
Account Manager - Life & Health.Towne Insurance is hiring an Account Manager Life/Health to join our Benefits team.This position can be located in our Raleigh, North Carolina office.The Account Man...[internal_linking.show_more]
Our team is a growing sales and customer service organization representing AT&T in local communities.We are currently hiring an Associate Account Manager who is motivated to build relationships wit...[internal_linking.show_more]
The Enterprise Account Manager is responsible for managing the long-term relationship of high-volume clients to ensure client satisfaction and consistent growth with existing accounts.The Enterpris...[internal_linking.show_more]
This position is responsible for leading a team to build and maintain client relationships, drive revenue growth, and ensure client satisfaction.The primary focus for this role will be developing a...[internal_linking.show_more]
Your role as a Customer Account Manager is to help businesses be successful using our products.A key part of your role is to serve as a trusted advisor to potential, new and existing accounts assig...[internal_linking.show_more]
Commercial Lines Account Manager.Cary, North Carolina, United States.Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is seeking a Commercial...[internal_linking.show_more]
This role focuses on building client relationships, managing service accounts, and developing maintenance agreements for commercial HVAC and mechanical systems.Work with technicians and clients to ...[internal_linking.show_more]
With over 160 years of experience, Scott Insurance is a leader in developing smart strategies and innovative programs customized to the needs of mid-market companies.We offer property & casualty, e...[internal_linking.show_more]
North Carolina / South Carolina/Virginia.Are you a self-starter with a history of exceeding sales goals and a passion for acquiring new clients?.In this role, you’ll be a part of a transformative m...[internal_linking.show_more]
Account ManagerA division of Harris, Advanced is seeking a dedicated and results-driven Account Manager to join our dynamic team in the utility billing sector.In this pivotal role, you will focus e...[internal_linking.show_more]
At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive - personally and professionally.With a global team of more than 4,800 professionals, we provide real-tim...[internal_linking.show_more]
Looking to join a team committed to excellence and strategic growth? Loparex is hiring!.We are currently seeking a highly motivated and experienced.Reporting to the Sales Director of the Amercias, ...[internal_linking.show_more]
Commercial Lines Account Manager.US, is seeking a Commercial Lines Account Manager to join our growing team.Manage a small-to-mid size generalist book of business, servicing both new and renewal cl...[internal_linking.show_more]
Join a Growing Team That's Raising the Roof in Raleigh!.Highland Roofing Company is expanding, and we're on the lookout for a driven, customer-focused professional to join our Raleigh/Garner office...[internal_linking.show_more]
We are looking for a Territory Account Manager motivated to drive new customer growth and build relationships with a portfolio of existing global pharma and biotech customers to help further drive ...[internal_linking.show_more]
A growing transportation and logistics organization is seeking high-impact Account Managers / Account Executives to join its Raleigh, NC and Jacksonville, FL offices.This role is designed for true ...[internal_linking.show_more]
Title: Account Manager - Bonds/Surety.Highly prefer the candidate be 2-3 days hybrid at one of our IOA office locations, also open to fully remote.Longwood, FL, Birmingham, AL, Jupiter, FL, Las Veg...[internal_linking.show_more]
