ServiceNow Developer

Launch Your Career with Cook Systems Ready to elevate your career? Cook Systems, a certified veteran owned IT consulting firm, has been transforming businesses and careers since 1990. Whether you're aiming to work with a Fortune 500 company or a small business, we've got you covered. Our core values: integrity, investment, and innovation drive everything we do, ensuring you grow and succeed in a dynamic, supportive environment. We understand the importance of work life balance and personal growth. Our cutting edge IT consulting partners and FastTrack talent program are designed to help you excel. Join our forward thinking team where excellence and creativity are valued every day. Check out what our associates have to say on Glassdoor. Ready to take your career to new heights? Cook Systems is where your journey to success begins! Minimum Quali?cations: We are looking for a ServiceNow Developer with strong expertise in Customer Service Management (CSM) and/or Public Sector Digital Services (PSDS). This role will focus on designing, configuring, and delivering solutions that improve citizen services, streamline case management, and support digital transformation initiatives in the public sector. Key Responsibilities Solution Design & DevelopmentConfigure and customize ServiceNow CSM and PSDS applications to meet public sector requirements.Develop workflows, case lifecycles, business rules, and integrations with external government systems.Build portals and self-service experiences tailored for citizens and government staff.Implementation & DeliveryCollaborate with stakeholders to gather requirements and translate them into technical solutions.Implement proactive service delivery features to improve citizen engagement and transparency.Ensure scalability, maintainability, and compliance with government standards.Integration & SupportIntegrate ServiceNow with legacy systems, CRM, ERP, and external data sources.Provide ongoing support, troubleshooting, and enhancements for CSM and PSDS modules.Maintain documentation of configurations, customizations, and processes.Governance & Best PracticesAdhere to ServiceNow development standards and coding best practices.Ensure compliance with public sector security, accessibility, and data privacy regulations.Participate in code reviews and contribute to continuous improvement initiatives. Skills & Qualifications Hands-on experience with ServiceNow CSM and/or PSDS modules.Strong knowledge of ServiceNow architecture, modules, and integrations (REST, SOAP, etc.).Proficiency in JavaScript, Glide API, Flow Designer, and IntegrationHub.Experience with platform security, including user access management and compliance.Experience with Service Portal development and UI/UX customization.3+ years of ServiceNow development experience.Experience integrating ServiceNow with third-party applications (REST/SOAP APIs).ServiceNow platform upgrades and health scans are a plus. Preferred Qualifications ServiceNow Certified System Administrator (CSA).Experience in Agile/Scrum environments.Knowledge of public sector service delivery models and citizen engagement strategies. Additional Skills.... Skills Architecture Esri JavaScript API Proficient (4-6 Years) Yes Skills Languages JavaScript Proficient (4-6 Years) Yes Skills Others Communication skills both verbal and written Proficient (4-6 Years) YesSkills Others Process Flow Analysis Proficient (4-6 Years) Yes Why Work with Us Benefits At Cook Systems, we don't just offer jobs we build futures. Our team is the heart of everything we do, and we're committed to supporting you with benefits that go beyond the basics. We want you to feel secure, valued, and empowered from the very beginning of your journey with us. When you join Cook Systems, here's what you can look forward to: Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, complete with dental and vision coverage. With access to one of the nation's largest networks, you'll get the care you need for yourself and your family wherever life takes you.Peace of Mind, Every Step of the Way: Protect what matters most with life, critical illness, and accident insurance through Unum. Because your loved ones deserve security no matter what the future holds.Flexibility for Life's Needs: Save money and plan ahead with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent care expenses on your terms.Bridging the Gaps: Unexpected costs? No problem. Our Health Gap Insurance through Sunlife helps ensure you're covered when it counts.Your Future Starts Now: Dream big with our 401(k) retirement plan through The Standard. After just six months, you will be eligible to participate, because your future deserves a strong foundation. At Cook Systems, you're not just another employee you're family. Here, your ideas matter, your contributions shine, and your career will thrive. Together, we innovate, grow, and celebrate success every step of the way. Are you ready to be part of something bigger? Let's build the future together at Cook Systems.