Customer Service Representative

Job Description

Job Description

Come join one of the fastest growing home services companies in the US!

Astacio Plumbing, HVAC, and Electrical is an industry leading home services contractor located in Norwalk, CT. Our success has been driven by hiring people who share our core company values of integrity, honesty, and quality, and providing them with opportunities for grow and development. Our focus on providing a best-in-class workplace and world-class service has opened the need for a Customer Service Representative with a track record of providing exceptional customer service to join our team!

Come grow with us!

In exchange for your skillset and commitment, we offer :

• 401(k) with Company Match
• High-quality, Affordable Medical, Dental, and Vision Insurance
• Health Savings Account with company contributions
• Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance
• Paid Holidays
• Paid Time Off (PTO)
• Parental Leave
• Tuition reimbursement
• Special deals / Discounts on a variety of services and entertainment
• Family & friends discounts on services
• Yearly Performance Reviews

What We Do

We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating and air conditioning and electrical systems.

Do you have strong organizational, customer service, and problem-solving skills? Do you like working in a fast-paced environment and meeting the changing needs of the home service business and its customers?

Then we want to talk to you.

The Customer Service Representative will learn from and work in the Norwalk, CT office with the Dispatchers. The Customer Service Rep will handle the day-to-day interactions with the customers and will be a valued player in support of the company’s growth.

The Big Task

You will promote customer satisfaction by converting incoming customer calls into booked service and sales appointments.

Key Sub Tasks

You will need to learn the call script in order to sound professional and authentic when speaking with our customers. Participate in training so that you grow and develop as a professional. Maintain and update our customer database with complete and accurate information.

Desired Skills and Experience

EEOC Employer

Job Type : Full-time

Salary : $22-24 per hour

Expected hours : No less than 40 per week

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.