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Technical Support Analyst
Technical Support AnalystVirtualVocations • San Jose, California, United States
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Technical Support Analyst

Technical Support Analyst

VirtualVocations • San Jose, California, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

A company is looking for a Technical Support Analyst to provide software-related support and troubleshooting for users.

Key Responsibilities

Respond to user inquiries and provide timely solutions through a ticketing system

Troubleshoot technical problems and implement workarounds for high-priority issues

Assist with billing activities and maintain documentation of support cases and resolutions

Required Qualifications

Bachelor's degree in information technology, Computer Science, or a related field; or equivalent experience

3+ years of experience in a technical support or helpdesk role

Experience with SQL queries, ticketing systems, and remote desktop tools

Proficient in shell scripting and XML processing

Ability to read and troubleshoot C# code

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Technical Support Analyst • San Jose, California, United States

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