Job Description
Fulfillment Warehouse General Manager
Lead the end-to-end operation of a high-volume distribution and fulfillment center supporting both boutiques and a fast-growing ecommerce business. This role blends strategic leadership with hands-on execution to deliver speed, accuracy, and a premium brand experience with every order.
What You’ll Lead
- Fulfillment & Distribution Operations : Oversee receiving, inventory control, picking, packing, shipping, and reverse logistics for DTC and retail replenishment.
- Team Leadership : Build, coach, and develop a multi-level team rooted in safety, accountability, and continuous improvement.
- AI-Driven Inventory & Allocation : Partner across Planning, Allocation, and Technology to execute AI-powered inventory and labor strategies.
- Process Optimization : Own layout, slotting, workflow design, and SOPs to maximize efficiency and inventory accuracy.
- KPIs & Performance Management : Track accuracy, productivity, labor utilization, and shipping SLAs—using data to improve cost, output, and scalability.
- Technology & Automation : Champion WMS improvements, automation, robotics, and AI-enabled labor planning.
- Seasonal & Peak Readiness : Build flexible staffing models and manage vendor / 3PL partners to navigate seasonal volume spikes.
- Cross-Functional Collaboration : Work closely with Merchandising, Planning, Retail Ops, CX, and E-com to ensure aligned execution.
What You Bring
7+ years of progressive experience in distribution, fulfillment, or warehouse operations (retail / apparel preferred).Strong leadership background with proven success managing large, multi-level teams.Expertise in DTC fulfillment, retail replenishment, WMS operations, and inventory accuracy programs.Experience with automation, warehouse optimization, and AI-based inventory / labor tools.Lean / Six Sigma or continuous improvement training (Green Belt+ preferred).Excellent communicator and problem-solver with strong organizational discipline.Thrive in fast-paced, high-growth, tech-forward environments.Offer
Salary up to $125K base.Unlimited PTO policy.Excellent health, vision, dental plans.401K with company match.