Pickleball Coordinator

POSITION SUMMARY
The Pickleball Coordinator supports the Pickleball Director and General Manager in the overall management and daily operations of the pickleball program at Sportime Pickleball Armonk. This position focuses on overseeing and securing seasonal court reservations, assisting with weekly tournaments and events, and providing leadership and support to front desk staff. The ideal candidate is highly organized, customer-focused, and passionate about delivering an exceptional member experience. A player DUPR rating of 4.0 or higher is required for this position.

RESPONSIBILITIES:

● Manage, promote, and grow the seasonal court reservations, ensuring accurate scheduling, member communication, and billing.
● Assist in planning, organizing, and leading weekly tournaments and special events.
● Support the Pickleball Director with leading/coaching select on court sessions.
● Support the General Manager with providing the front desk staff with guidance and assistance.
● Handle pickleball-related inquiries by phone, email, and in person.
● Perform additional administrative duties as requested by the pickleball Director and
General Manager.
Staff Leadership and Coordination
● Serve as a leader and point of contact for front desk staff, ensuring clear communication between departments.
● Assist with scheduling, training, and support for front desk and pickleball staff as directed by the Pickleball Director.
● Promote teamwork, professionalism, and exceptional service throughout the facility.
Customer Service
● Provide accurate information to members and guests regarding pickleball programs, pricing, and reservations.
● Resolve customer inquiries and issues in a timely and professional manner.
● Maintain a strong presence on site to ensure a positive player and guest experience. Sales and Program Assistance
● Assist in promoting all pickleball programs, tournaments, and seasonal opportunities.
● Provide program recommendations and assist members with registrations.
● Support marketing efforts for upcoming programs and events.
Pro Shop and Facility Support
● Assist with pickleball-related pro shop inquiries and sales.
● Help maintain a clean, organized, and professional pro shop area.
● Provide support for the “grab-n-go” snack/refreshment cooler and properly charge accounts for the items.

Qualifications

● Pickleball player with a DUPR of 4.0 or higher.
● Strong organizational and multitasking skills.
● Excellent communication and customer service abilities.
● Experience with scheduling, coordination, or administrative support.
● Leadership experience preferred, particularly in a club or sports setting.
● Proficiency in scheduling and member management software.
● Ability to work independently and collaboratively within a team environment.