Psychology Intake Liaison

Additional Information About the Role

If you have a customer service or medical background, join St. Louis Children's Specialty Care Center in South County as a Psychology Intake Liaison!

• Monday - Friday, Shift is Between 7:30AM - 5:00PM
• No Weekends or Major Holidays
• High School Diploma or GED Required

Overview

St. Louis Childrenâ€s Hospital is dedicated to improving the health and lives of children. As one of the top-ranked childrenâ€s hospitals in the country, St. Louis Childrenâ€s provides care in more than 50 specialty areas through a dedicated team of physicians, nurses, staff and volunteers. Along with inpatient and outpatient medical care, the hospital offers education, wellness and injury-prevention programs to fulfill its mission to “do whatâ€s right for kids.â€

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St. Louis Childrenâ€s consistently ranks among Americaâ€s Best Childrenâ€s Hospitals by & World Report in all surveyed categories. In 2021, St. Louis Childrenâ€s was one of eight childrenâ€s hospitals to rank in the top 25 of all 10 specialties. The hospitalâ€s academic and physician partner, Washington University School of Medicine, is one of the top-ranked medical schools in the United States. Since 2005, St. Louis Childrenâ€s has been designated as a Magnet hospital for nursing excellence from the American Nurses Credentialing Center (ANCC).

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Preferred Qualifications

Role Purpose

In addition to managing incoming calls, scheduling patients with providers, and completing necessary medical office tasks this position acts as the liaison between the psychology department and patients, potential patients, and referring providers. This position requires flexibility to perform duties from any department location as needed. The Intake Liaison is responsible for ensuring seamless patient scheduling and verification of patient insurance coverage for anticipated psychological services.

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Responsibilities

• Managing up-to-date and having continuous understanding of insurance benefits related to psychological services; including but not limited to CPT and ICD-10 knowledge, authorizations, single case agreements, copay/coinsurance
• Adhere to system and department policies and procedures to ensure effective and efficient workflow optimizing the electronical medical record system used.
• Perform medical office responsibilities and tasks.
• Schedule patients with appropriate department providers based on referrals received through the electronic medical record system or fax; scheduling includes but is not limited to determining appointment date and time, sending and obtaining new patient paperwork, verifying insurance benefits and obtaining authorization, coordinating with multi-disciplinary clinics.
• Manage department phone line and triage incoming calls as well as responding appropriately to medical record requests, completing affidavits and obtaining notarizations when necessary.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• 2-5 years

Preferred Requirements

Education

• Associate's Degree

Experience

• 5-10 years

Benefits and Legal Statement

BJC Total Rewards

At BJC weâ€re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Pension Plan*/403(b) Plan funded by BJC
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

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*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer