Clinical Assistant/Front Desk Receptionist

Benefits:

• 401(k)
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks
• Free uniforms
• Health insurance
• Paid time off
• Parental leave
• Profit sharing
• Training & development
• Vision insurance

Title: Clinical Assistant/Front Desk Receptionist


Job description

About us

The Gerling Institute

The Gerling Institute is regenerative institute and spine surgery group seeking a Clinical Assistant to serve in this essential role assisting spine surgeons, researchers, NPs, and PAs with patient care and supporting our growing research portfolio with data collection, analysis, and reporting. Excellent opportunity to join a well-respected metropolitan NYC-based group with office locations and facilities in New York and New Jersey. The Gerling Institute is a well-established national and international group of surgeons, researchers, and practitioners with more than 25 years of experience. Join a friendly and fast-paced environment, working with passionate people with outstanding growth opportunities.

Who we are looking for:

A proactive, problem solving, solution oriented, hard working team player to thrive in a growing practice. Competitive salary with medical benefits. Responsibilities include: Gather patient medical history, patient preparation for the visit, collection of all pre- and post-operative relevant information. Communicate information to physicians and assist with clinical care. Documentation and organization of clinical records on EMR. This position is ideal for ambitious individuals looking to gain hands-on clinical experience.

• Meeting and greeting patients.
• Schedule and coordinate patient appointments to optimize the client satisfaction and facility efficiency.
• Responsible for taking and transferring calls to various departments on a day-to-day basis.
• Potential travel to other offices including Brooklyn, Manhattan, and New Jersey, on occasion.
• Explain and relay information to patients as required.
• Verify completion of registration forms.
• Carry out administrative duties such as filing, typing, copying, binding, scanning, and taking dictations.
• Request and collect appropriate identification and documents from patients.
• Use PrognoCIS (EMR) system to create accounts, post payments, schedule appointments, and make notes.
• Act in accordance with HIPAA laws regarding sharing of patients medical information.
• Manage the waiting room, attend to patient needs, and ensure the schedule runs on time.
• Complete no-show report after in-person sessions.
• Collect copayments from patients in various forms (cash, card, or check).

Required Qualifications:

• Meeting and greeting patients.
• Schedule and coordinate patient appointments to optimize the client satisfaction and facility efficiency.
• Responsible for taking and transferring calls to various departments on a day-to-day basis.
• Potential travel to other offices including Brooklyn, Manhattan, and New Jersey, on occasion.
• Explain and relay information to patients as required.
• Verify completion of registration forms.
• Carry out administrative duties such as filing, typing, copying, binding, scanning, and taking dictations.
• Request and collect appropriate identification and documents from patients.
• Use PrognoCIS (EMR) system to create accounts, post payments, schedule appointments, and make notes.
• Act in accordance with HIPAA laws regarding sharing of patients medical information.
• Manage the waiting room, attend to patient needs, and ensure the schedule runs on time.
• Complete no-show report after in-person sessions.
• Collect copayments from patients in various forms (cash, card, or check).

Prior clinical experience preferred.

Good interpersonal and computer skills

Roles and Responsibilities:

The Clinical Assistant is responsible for assisting in the Physicians and Advanced practitioners in the care and management of a patient's spine disorder by recording the patients history including but not limited to mechanism of action, past medical, past surgical history, pulling up relevant imaging (MRI, CT, XRAYS, etc),

Clinical Assistant - Duties and Responsibilities

• Understand the anatomy, physiology, pathology, and treatments
• Update Electronic Medical Record (EMR), pull up imaging and preparing the patient to the Doctor or Advanced Provider that is in session
• Respond to emails and Klara messages in a timely manner
• Answers phone calls from patients, attorneys, imaging centers, and other doctors offices
• Medical office: 1-2 years (Preferred)
• Computer skills: 2 years (Preferred)
• Customer service: 2 years (Preferred)
• Experience in PT/Chiro/Orthopedic Surgery (Preferred)

Qualifications

• Travel to offices located within New Jersey REQUIRED, with occasional travel to NYC location, as needed. FIRST 4 WEEKS OF TRAINING REQUIRED IN THE NYC LOCATIONS.
• Must be able to work within the United States.
• Proficient in Microsoft Office with excellent writing and communication skills
• Open-minded, adaptable, and willing to learn
• Able to work independently and as part of a team
• Organized, efficient, reliable, and attentive to detail, with an ability to work on multiple projects and deadlines
• Knows limitations and can approach supervisors if questions or obstacles arise with responsibilities and tasks.

Education:

• Bachelor of Arts/Science (PREFERRED)

Language:

• English (Required)
• Spanish (ABSOLUTELY REQUIRED, NO NON-SPANISH SPEAKERS SHOULD APPLY)

Schedule:

• Monday to Friday

Work setting:

• In-person
• Medical office/ Private Practice

Office locations:

• Manhattan, NY
• New Jersey