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Learning & Development Manager - Secretaries & Administrative Staff
Learning & Development Manager - Secretaries & Administrative StaffSourcePro Search, LLC • San Francisco, CA, United States
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Learning & Development Manager - Secretaries & Administrative Staff

Learning & Development Manager - Secretaries & Administrative Staff

SourcePro Search, LLC • San Francisco, CA, United States
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Learning & Development Manager - Secretaries & Administrative Staff

Location : San Francisco, CA

Full-Time | On-site or Hybrid

Salary Range : $128,000 - $179,000 (commensurate with experience)

What You'll Do :

  • Design, lead, and manage learning and development initiatives for legal secretaries and administrative professionals.
  • Assess training needs through surveys, interviews, and performance reviews to identify skill gaps and opportunities.
  • Create and deliver onboarding and upskilling programs that support professional growth, efficiency, and service excellence.
  • Develop and maintain training content for key software platforms, workflow systems, and firm processes.
  • Partner with HR, IT, and practice leadership to align learning programs with strategic objectives and evolving firm needs.
  • Track learning outcomes, evaluate program effectiveness, and continuously enhance offerings based on feedback and business priorities.
  • Support a high-performance culture by coaching administrative staff and recommending individualized development plans.

What You'll Bring :

  • Minimum 5-7 years of experience in learning and development, preferably in a law firm or professional services environment.
  • Proven success designing and delivering training programs for administrative or legal support teams.
  • Strong understanding of adult learning principles and instructional design best practices.
  • Excellent communication, facilitation, and presentation skills.
  • Ability to work independently while collaborating across departments and levels.
  • Strong project management skills and attention to detail.
  • Proficiency with LMS platforms, Microsoft Office Suite, and virtual training tools (Zoom, Teams, etc.).
  • Bachelor's degree required; advanced degree or training certifications a plus.
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