Roadside Assistance Agent

Job Description

As a Roadside Assistance Agent you handle inbound calls and route them through an automated call distribution system. The agent will also assist customers with vehicle issues and get them back on the road as quickly and safely as possible. We are in the TRAVEL BUSINESS so if you are available to work shifts both A.M. & P.M. weekends and holidays wed love to have you join the team!

Responsibilities :

Deliver exceptional customer service and support to callers experiencing issues with their vehicles.e

Determine a preliminary course of action based on the information presented by the customer.

Provide stellar customer service support to assist callers accurately and effectively

Think creatively and independently while facilitating problem resolution

Display the highest degree of courtesy clarity and professionalism to resolve customer issues and achieve a one-call resolution

Troubleshoot and guide customers through vehicle issues to get them back on the road quickly and safely

Convey accurate information about the company whether in person by phone e-mail fax or other communication devices

Effectively explain vehicle features to customers and co-workers with a wide range of knowledge

Perform other duties as assigned to support business needs and objectives.

Requirements :

Must be available to work multiple schedules that include weekends & holidays

Experience in an inbound call center and automotive-related business is a solid plus

Excellent verbal and written communication skills

A high degree of comfort using computerized order processing systems

Intermediate typing and data entry skills

Proven ability to use solid reasoning and problem-solving skills

Detail-oriented with effective organization and follow-through skills

You need to be flexible can multitask and embrace change

Proficiency in Google Suite including Word & Excel

Self-motivated excellent organizational skills and attention to detail

Ability to function in a fast-paced environment under short time constraints

We offer :

Medical Vision Dental 401k Employee Discounts Referral bonus

Company-paid Life Insurance

Company-paid AD&D Insurance

Flexible spending account

Parental leave

Employee assistance program

We are committed to building a team that represents a variety of backgrounds perspectives and skills. Accordingly all members of society irrespective of age gender disability sexual orientation race religion or belief are encouraged to apply to join our team. All employment decisions including hiring promotion discipline and discharge will be based on merit competence performance and business needs.

Europcar Mobility Group

Europcar Mobility Group is a global mobility player with 75 years of mobility services expertise and a leading position in Europe. We help to change the way you move is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services be it for a few hours a few days a week a month or more on-demand or on subscription relying on a fleet of more than 250.000 vehicles equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs use cases and expectations : Europcar - a global leader of car rental and light commercial vehicle rental with a premium positioning Goldcar - a frontrunner at providing low-cost car rental services in Europe and Fox-Rent-A-Car one of the main players in the car rental market in the US with a value for money positioning.

Customers satisfaction is at the heart of the Groups ambition and that of our more than 8000 employees everywhere we deliver our mobility solutions thanks to a strong network in over 130 countries.

More info at :

Required Experience :

Unclear Seniority

Key Skills

Computer Science,Continuous Integration,Fraud,Intake Experience,Law Enforcement,Usability,Analysis Skills,Computer Forensics,Driving,Teaching,Counterintelligence,Sass

Employment Type : Full-Time

Experience : years

Vacancy : 1