Talent.com
Client Care Coordinator
Client Care CoordinatorSouth Coast Children's Society, Inc. • Redlands, CA, United States
Client Care Coordinator

Client Care Coordinator

South Coast Children's Society, Inc. • Redlands, CA, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

SUMMARY :

The Client Care Coordinator will oversee the comprehensive care and transition of clients within South Coast programs or to community partners as required. This role requires a high level of centralized oversight, ensuring effective coordination among internal programs and with external agencies. The Client Care Coordinator is responsible for managing initial client interactions, delivering exceptional customer service, and facilitating seamless client experiences throughout their engagement with the Agency.

GENERAL REQUIREMENTS :

Education / Experience

  • High school diploma or equivalent.
  • Office administration experience.
  • Office Operation experience.
  • Experience with managing Medi-Cal billing preferred.
  • Excellent working knowledge of MyEvolve EHR.

Licensure, Registration, Certification

  • Valid CA driver's license and proof of automobile insurance.
  • Completion of CPR / First Aid / ProACT certification within the first thirty (30) days of employment.

    • JOB DUTIES & RESPONSIBILITIES :

  • Manage and process referral requests from various sources, including departments within the County of San Bernardino, unified school districts, and self-referrals.
  • Answer phone calls and skillfully manage all inquiries, complaints, and / or client concerns
  • Schedule client appointments with relevant service providers, ensuring availability and coordinating with client schedules.
  • Ensure seamless communication with client transitions between programs, (both within SCCS and to external programs) by tracking necessary interactions.
  • Effectively manage crises situations, including identifying clients who have recently experienced a crisis and facilitate connections to CIS as needed.
  • Utilize triage results to assess and identify the most appropriate programs for referred clients.
  • Identify clients at risk of losing their Medi-Cal status and initiate assistance to ensure continued eligibility and active Medi-Cal coverage whenever possible.
  • Adhere to all HIPAA and agency standards for client interactions, communications, and documentation

    • Requirements

    JOB SPECIFIC COMPETENCIES

    Job Knowledge and Skill Application

  • Demonstrates a thorough understanding of knowledge specific to practices and concepts associated with job function. Seeks out and effectively utilizes available resources when completing work assignments. Works within available guidelines, approaches and policies but can adapt methods depending on the outcome desired.

    • CORE COMPETENCIES

    Organizational Core Competencies : Reflect foundational skills desirable for professionals engaging in the practice, education, and research of social services. The Organizational Core Competencies are integrated into curricula for education and training; provide a reference for developing social service courses, and serve as a baseline for sets of discipline-specific competencies.

    Attendance and Reliability

  • Meeting expectations in the Attendance and Reliability competency encompasses consistent and punctual attendance and a dependable approach to fulfilling professional responsibilities. This is further demonstrated by adhering to scheduled shifts, appointments, meetings, and other work-related obligations, minimizing unscheduled absences, and adjusting work schedule to accommodate program need.

    • Collaboration and Teamwork - Admin

  • Meeting expectation in Collaboration and Teamwork encompasses cooperation, collaboration and partnerships with other team members, departments, and external partners. Responds positively to instructions and procedures, including changes. Able to work well with staff, co-workers, peers, managers and direct supervisor within the department, across programs and other functional departments. Sets a tone of cooperation, builds positive relationships, and shares critical information with their supervisor.

    • Interpersonal Communication Skills

  • Meeting expectations in Interpersonal Communication Skills focuses on establishing rapport quickly, assessing and addressing client's needs, soliciting and using input from team members and outside agencies, communicating data and information, and facilitating communications among outside agencies and other stakeholders. Communications are clear, concise, respectful, effective, and timely. Exhibits ability to monitor tone, facial expression, and body language in all professional interactions.

    • Quality of Care

  • Quality of Care encompasses the ability to consistently deliver work and client care of exceptional quality while ensuring precision, thoroughness, and adherence to established standards and procedures. This competency is essential in maintaining the integrity and effectiveness of organizational processes and services and ensuring clients and customers are receiving the best level of care and customer service possible.

    • Efficiency, Time Management, and Organization - Admin

  • Meeting Expectations in Efficiency, Time Management and Organizational skills encompass the ability to take responsibility for one's performance by spending time appropriately distributed to ensure that all tasks are completed. Organizes and prioritizes assignments to ensure that newly emerging, urgent issues are resolved, while not losing sight of longer-term goals.

    • Cultural Competency

  • Meeting expectations in Cultural Competency encompasses awareness of personal cultural biases and assumptions, as well as the cultural backgrounds of clients. Staff respect and value the diversity of their clients and colleagues, including their beliefs, values, traditions, and customs. They recognize that there is no one-size-fits-all approach to mental health and tailor their interventions accordingly.

    • Professional Development

  • Meeting expectations in Professional Development consists of demonstrating commitment to continuous learning, skills improvement, and ability to adapt to changes in standards of practice in the field. Participate in both required and voluntary trainings that contribute to professional growth.

    • Alignment to SCCS Principles and Values

  • Meeting expectations in this category consists of upholding integrity, respecting others, maintaining a positive attitude, and being empathetic towards both colleagues, clients and customers.

    • PHYSICAL REQUIREMENTS :

  • Ability to drive a motor vehicle without restrictions. The position requires about 5-10% of travel time per week.
  • Senses of vision, hearing and smell sufficient to regularly operate a motor vehicle, to visualize threats in the environment or risks to clients, and to operate safely in the field.
  • Required to occasionally lift and carry 10-20 pounds.
  • Regularly required to sit, stand, climb stairs (1 or more flights).
  • Regularly required to sit and use computer in office settings.

    • Management reserves the right to add, change, delete or rescind duties or responsibilities of positions within the job classification at any time.

    Salary Description

    $21.50- $24.00 Hourly

    [job_alerts.create_a_job]

    Client Care Coordinator • Redlands, CA, United States

    [internal_linking.similar_jobs]
    Client Care Coordinator

    Client Care Coordinator

    Paul Davis Restoration • Murrieta, CA, US
    [job_card.full_time]
    Do you want to make an impact in your community in a diverse and inclusive company, working in a dynamic and growing industry, while supporting your personal and professional journey in your career...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Patient Care Coordinator

    Patient Care Coordinator

    TradeJobsWorkForce • 92501 Riverside, CA, US
    [job_card.full_time]
    Patient Care Coordinator : Understands automobiles by studying characteristics, capabilities...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel CT Tech - $3076 / Week

    Travel CT Tech - $3076 / Week

    Cynet Health • Colton, CA, US
    [job_card.full_time]
    Cynet Health is seeking an experienced CT Tech for an exciting Travel Allied job in Colton, CA.Shift : 4x10 hr days Start Date : 02 / 02 / 2026 Duration : 13 weeks Pay : $3076 / Week.Ranked #5 Best Travel ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Remote Client Relations Coordinator

    Remote Client Relations Coordinator

    TradeJobsWorkforce • 92519 Riverside, CA, US
    [filters.remote]
    [job_card.full_time]
    As a Remote Client Relations Coordinator, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via phone, ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Physical Therapist - $2,199 per week

    Travel Physical Therapist - $2,199 per week

    Aureus Medical Group - Therapy • Murrieta, CA, United States
    [job_card.part_time]
    Aureus Medical Group - Therapy is seeking a travel Physical Therapist for a travel job in Murrieta, California.Job Description & Requirements. Estimate assumes an 8 hour shift.Hourly rate may change...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Local Contract Physical Therapist - $48-53 per hour

    Local Contract Physical Therapist - $48-53 per hour

    Host Healthcare • Hesperia, CA, United States
    [job_card.full_time]
    Host Healthcare is seeking a local contract Physical Therapist for a local contract job in Hesperia, California.Job Description & Requirements. Because a great Host provides a worry-free travel expe...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Physical Therapist - $2,800 per week

    Travel Physical Therapist - $2,800 per week

    TheraEx Therapy • Perris, CA, USA
    [job_card.full_time]
    TheraEx Therapy is seeking a travel Physical Therapist for a travel job in Perris, California.Job Description & Requirements. At TheraEx we strive to be the ONE STOP SHOP for our Providers and Clini...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Physical Therapist (PT) PRN

    Physical Therapist (PT) PRN

    LifePoint Health • Perris, CA, USA
    [job_card.full_time]
    Facility Name : Kindred Hospital - Riverside.Lifepoint Rehabilitation is a leading provider of acute inpatient rehabilitation services with more than 300 hospital-based rehabilitation units, medical...[show_more]
    [last_updated.last_updated_30] • [promoted]
    FinCEN Support Coordinator I

    FinCEN Support Coordinator I

    Stewart • Riverside, CA, US
    [job_card.full_time]
    Directly engages with field operations including core Escrow and Title Operations, clients and consumers.Manages and reviews client files, answers client inquiries and coordinates all the administr...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel CT Tech - $3077 / Week

    Travel CT Tech - $3077 / Week

    Medpro Healthcare Staffing • Colton, CA, US
    [job_card.full_time]
    Medpro Healthcare Staffing is seeking an experienced CT Tech for an exciting Travel Allied job in Colton, CA.Shift : 4x10 hr flex Start Date : 02 / 02 / 2026 Duration : 13 weeks Pay : $3077 / Week.Joint Co...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel CT Tech - $2,447 to $2,735 per week in Modesto, CT

    Travel CT Tech - $2,447 to $2,735 per week in Modesto, CT

    AlliedTravelCareers • Modesto, CT, US
    [job_card.full_time]
    AlliedTravelCareers is working with Prime Time Healthcare to find a qualified CT Tech in Modesto, Connecticut!.Now Hiring : Allied Healthcare CT - Modesto, CA. Contact us for Pay Information.Actual a...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Benefits Customer Service Coordinator (50k-90k per year)

    Benefits Customer Service Coordinator (50k-90k per year)

    Professional Careers • Hesperia, California
    [job_card.full_time] +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Physical Therapist - $2,332 per week

    Travel Physical Therapist - $2,332 per week

    Anders Group • Hesperia, CA, USA
    [job_card.full_time]
    Travel Physical Therapist - $2,332 per week at Anders Group summary : .The Anders Group is offering a travel position for a Physical Therapist in Hesperia, California, with a duration of 13 weeks and...[show_more]
    [last_updated.last_updated_30] • [promoted]
    CRNA / Anesthesiology / California / Permanent / CRNA Needed Near Riverside, CA

    CRNA / Anesthesiology / California / Permanent / CRNA Needed Near Riverside, CA

    Hayman Daugherty Associates • Jurupa Valley, California, United States
    [job_card.permanent]
    Seeking a CRNA to join a permanent practice in California Schedule : FT The ideal candidate must be Board Certified Beeper call : approx. Beeper call only; must be within a 30 minute radius.Benefits : ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Remote Accounting Expert - AI Trainer ($50-$60 / hour)

    Remote Accounting Expert - AI Trainer ($50-$60 / hour)

    Data Annotation • Hesperia, California
    [filters.remote]
    [job_card.full_time] +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Family Medicine Physician | Southern CA | 4-Day Week | $300K

    Family Medicine Physician | Southern CA | 4-Day Week | $300K

    Jackson Physician Search • Lake Arrowhead, US
    [job_card.full_time]
    A full-service critical access hospital in a scenic mountain lake community is seeking a BE / BC Family Medicine Physician to join its growing practice. This tight-knit, accredited facility provides 2...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Physical Therapist PT for Home Health

    Physical Therapist PT for Home Health

    FeldCare Connects • Riverside, CA, United States
    [job_card.full_time]
    FeldCare Connects, an app-based referral network,.Physical Therapist to deliver quality home healthcare to patients of all ages. This position is for an Independent Contractor to serve.Why join the ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Nurse - RN - ICU - Intensive Care Unit - $2317.71 / Week

    Travel Nurse - RN - ICU - Intensive Care Unit - $2317.71 / Week

    FlexCare • Murrieta, CA, US
    [job_card.full_time]
    FlexCare is seeking an experienced Intensive Care Unit Registered Nurse for an exciting Travel Nursing job in Murrieta, CA. Shift : 3x12 hr nights Start Date : 01 / 26 / 2026 Duration : 13 weeks Pay : $2317...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]