Behavioral Health Resource Coordinator

A Brief Overview

The Behavioral Health Resources Coordinator will serve as an advocate and point of contact for patients needing behavioral health services. The BHRC will assist patient with navigating medical systems and available resources within SHC and the community. The BHRC identifies barriers to treatment, assists with access to appropriate resources, resolves issues that impact care progression, and improves patient experience. The BHRC will perform delegated functions of a case manager, social workers, and interdisciplinary team. She/he will actively communicate with external agencies and resources to create a smooth transition of care. The focus will be on understanding the needs of the patient and facilitating the implementation of the recommendations of the treatment team.

Locations
Stanford Health Care - University Healthcare Alliance

What you will do

• This role works in collaboration with the behavioral health care team.
• Performs all duties and responsibilities in accordance with Stanford Medicine Partners’ policies and procedures, including its Service Standards and its Code of Conduct.
• Coordinates care and access to SHC and SMP resources for patients needing behavioral health services to improve patient outcome and experience.
• Provides coordination of care to behavioral health resources for patients who cannot be seen by SHC resources or associated therapy vendors due to insurance or access issues.
• Reviews all unprocessed referrals to determine best resources for care coordination so patient is not left with an unresolved referral.
• Verifies patient's health plan eligibility and benefits to identify in network resources.
• Functions as a resource for patients to assist in understanding care team’s referral and the steps to be taken to access care.
• Documents the plan for coordination with consideration for provider teams, individual, and family.
• Identifies barriers to treatment and facilitates resolution of barriers with appropriate care teams/resources.
• Participates in team meetings to improve quality of patient care.
• Participates in department improvement projects.
• Assists in creating a directory of resources for behavioral health patients.
• Facilitates patient engagement and follow-up in behavioral health care.
• Tracks referrals to completion and ensures accurate chart documentation and communication with the referring clinicians.
• Assists with scheduling appointments as needed.
• Adheres to safety, Population Health and Organizational goals, HIPAA and compliance policies.
• Performs other duties as assigned and participates in organization projects as assigned.

Education Qualifications

• Bachelor’s degree in a work-related discipline/field from an accredited college or university.

Experience Qualifications

• Two (2) years of behavioral health related work experience.

Required Knowledge, Skills and Abilities

• Knowledge of Medical Record Documentation and EPIC.
• Ability to assist Care Team in addressing physical, psychological, social and resource needs of the patient and family/caregiver and provide appropriate support as needed.
• Ability to communicate with patients in distress and displaying challenging behaviors.
• Ability to collaborate with other members of the interdisciplinary health care team to ensure quality care.
• Ability to work with others in a flexible, cooperative and collaborative manner.
• Ability to research and compile resources to assist patients in accessing care.
• Ability to research and understand health plan guidelines and articulate to others.
• Knowledge of computer systems and software used in functional area.
• Ability to work with multiple referrals and patients concurrently.
• Ability to follow through on all tasks and referrals to completion.
• Ability to schedule appointments.
• Ability to interact in a respectful, professional manner in accordance with SMP policies and procedures.

Licenses and Certifications

• None

Physical Demands and Work Conditions

Physical Demands

• Constant Sitting.
• Occasional Walking.
• Occasional Standing.
• Frequent Bending.
• Occasional Squatting.
• Seldom Climbing.
• Occasional Kneeling.
• Seldom Crawling.
• Frequent Hand Use.
• Frequent Repetitive Motion Hand Use.
• Occasional Grasping.
• Occasional Fine Manipulation.
• Frequent Pushing and Pulling.
• Occasional Reaching (above shoulder level).
• Frequent Twisting and Turning (Neck and Waist).
• Constant Vision (Color, Peripheral, Distance, Focus).

Lifting

• Frequent lifting of 0 - 10 lbs.
• Frequent lifting of 11 - 20 lbs.
• Occasional lifting of 21 - 30 lbs.
• Occasional lifting of 31 - 40 lbs.
• Seldom lifting of 40+ lbs.

Carrying

• Frequent lifting of 0 - 10 lbs.
• Frequent lifting of 11 - 20 lbs.
• Occasional lifting of 21 - 30 lbs.
• Occasional lifting of 31 - 40 lbs.
• Seldom lifting of 40+ lbs.

Working Environment

• Occasional Driving cars, trucks, forklifts and other equipment.
• Frequent Working around equipment and machinery.
• Seldom Walking on uneven ground.
• Seldom Exposure to excessive noise.
• Seldom Exposure to extremes in temperature, humidity or wetness.
• Seldom Exposure to dust, gas, fumes or chemicals.
• Seldom Working at heights.
• Seldom Operation of foot controls or repetitive foot movement.
• Seldom Use of special visual or auditory protective equipment.
• Seldom Use of respirator.
• Seldom Working with biohazards such as blood borne pathogens, hospital waste, etc..

Blood Borne Pathogens

• Category II - Tasks that involve NO exposure to blood, body fluids or tissues, but employment may require performing unplanned Category I tasks

Travel Requirements

• 20% travel:

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination inall ofits policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $28.29 - $36.07 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.