Claims Adjuster - Auto Repair Specialist

Are cars your obsession? Have you turned wrenches as a profession or as a hobby? Are you looking to get off the floor and into an office setting? If you know engines like the back of your hand – we need your expertise – Let’s talk!

We offer a fantastic company culture that will foster your professional training and growth – our people come before profits! If that isn’t enough, you’ll also get:

• Competitive pay - Base of $20-$22.25/hr. (doe) + $1/hr. for bilingual Spanish/English language skills! Up to $4/hr. more for certain active ASE Certifications!
• Up to $400 monthly performance bonus! $500 sign-on bonus after 6-months!
• Full benefits package (Medical, Dental, Vision, 401k, etc) with generous company contributions
• Paid Time Off and Paid Holidays
• Tuition Assistance from day one
• Monday-Friday schedules – NO WEEKENDS
• A state-of-the-art office building with awesome perksOnsite fitness centerBasketball courtGame room with bowling alleyErgonomic Workstations

Here’s what you’ll do:

As Alpha Warranty’s Claims Adjuster L1 Repair Specialist, you will use your automotive knowledge to work directly with repair shops across the United States throughout the mechanical repair claim process.

You communicate with the shops by phone and email to ensure a complete understanding of the necessary car repair and if it can be covered under the customer’s service contract, while accurately typing notes of the claim in our system. With every interaction we work to provide accurate and efficient claim decisions for our customers, regardless of how complicated the repair may be. Don’t worry, we have Sr. Claims Adjusters to handle the complex and high-dollar repair claims.

A veteran owned business since 2002, Alpha Warranty Services is a multi-award-winning, nationally recognized Vehicle Service Contract (VSC) provider. At Alpha Warranty, you’ll have the opportunity to connect and collaborate with members of our awesome team for success in your job responsibilities, which, in addition to what we’ve described above, also include:

• Documenting all claim details and decisions using our internal systems, including requesting approved claim payments
• Collaborating with repair shops to address claim needs such as part orders, inspections, and communicating final claim decisions
• Providing meaningful and innovative solutions to challenging problems, whenever possible
• Other responsibilities and projects as assigned by your manager

What you need for success:

• Vehicle repair experience, knowledge, and/or interest is a huge plus, but not required
• Some customer service experience is required
• Call center experience is strongly preferred, but not required
• Clear and professional verbal and written English communication skills – bilingual Spanish/English skills are highly valued and paid more, but not required
• Comfortable navigating current technology such as computers, phones, internet, and various software
• Accurate typing skills with a speed of at least 30+ WPM
• Ability to successfully collaborate, problem solve, and listen, with a great attention to details
• Capacity to embrace change and new opportunities as we continue to grow
• High school diploma or GED equivalent is required

• An exceptionally supportive company culture that places people over profit.
• Fair and competitive compensation.
• Health insurance options with generous company contributions.
• Dental and Vision coverage.
• Life and Disability insurance (100% company paid + options for more!)
• Competitive 401K matching.
• Paid Time Off (PTO) and Paid Holidays.
• Paid Volunteerism Time Off (VTO) to support your community.
• Legal and Pet insurance options.
• Free Roadside Assistance for your personal vehicle.
• Tuition Assistance Program with immediate eligibility.
• Ongoing professional training and development.
• Employee incentive and recognition programs