Service Desk AnalystGlobal Information Technology • Detroit, MI, US
Service Desk Analyst
Global Information Technology • Detroit, MI, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
Job Description
Job Description
Job Posted by ApplicantPro
Job Title: Service Desk Analyst
Job Location: Detroit, MI (Hybrid)
Job Type: Contract
Job Description/ Requirements:
- ITIL certification preferred.
- Additional Service Center responsibilities duties as required.
- CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat. Will be migrating to ServiceNow in 2025.
- Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with IT Service Desk.
- Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution.
- 3+ Years of experience required.
Interested candidates can send their updated resumes at jobs@global-itech.com
Job Posted by ApplicantPro
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