Manager - IT Network Infrastructure

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Opportunity:

The Manager of Network is responsible for managing Network Data, Voice, Global conferencing, AV and Mattel TV Technology towers and maintain the hygiene of the environment and support teams 24x7/365 days to ensure the availability of our systems at 99.99%+ up time. The candidate must have hands on experience working with outsourcing partners. The Network Manager should be excellent in troubleshooting of operational systems, performs continuous analysis of Network throughput and capacity, device monitoring and device availability and provides solutions working with all the groups impacted. Responsible for ensuring client/operational satisfaction through the execution of timely delivery of GTO Operational Services.

What Your Impact Will Be:

Production Support

• The manager should be able to come in to office and assist any major Network implementations, projects, maintenances and work on critical issues at onsite location.
• As a Manager of Network Operations the person should have a good hands-on experience in managing both Network data and Voice technology requirements and 5 plus years of managing Technology teams with excellent customer handling skills
• Excellent experience in networks with Routers, switches, WiFi, Cabling, SIP, IP IVR, IP Telephony, Voice Gateways, Circuit, Carrier management, unified messaging, F5, AV, Mattel TV, Zoom/ MS Teams, Global conferencing, Cisco room kits, Zoom room kits, call route and call logging technologies
• Excellent experience in managing partners that spread across multiple geo locations
• Excellent experience in managing all the Site network across the globe
• Should be able to travel different locations within US and Outside US on need basis
• Work with vendors and 3rd party providers and manage global conferencing, Mattel TV and AV
• Excellent experience in managing collaboration suite for Mattel global
• Conduct training for new product enrollment and create SOP’s
• Facilitating workshops and/or forums to promote Change Management initiatives and/or review overall performance and effectiveness of the change process and make recommendations for improvements
• Attend daily CAB meetings and assist with review and approval of change requests.
• Audit Aging Change Report and Weekly Emergency Change Report and work with appropriate GTO Tower leads to ensure all Change Requests are closed within change windows and/or timely manner
• Perform periodic reviews of the circuits, uplinks and switches, routers.
• Perform a Quarterly performance review of the devices and work closely with Capacity team to ensure the throughput is addressed proactively
• Manage and govern the life cycle of Network Incidents, Network changes and make sure only authorized changes are implemented on production environments
• Ensure monthly, quarterly and annual Network SOX audit controls are submitted, reviewed, issues/remediations (if any) are resolved and approved per assigned completion date.
• Lead the team on proactive problem management and reactive problem management
• Ensure all changes resulting on P1/P2 incident are reported, tracked and RCA documented and reviewed
• Conduct reviews with partners and review service levels on a weekly, monthly and quarterly basis for Strage and Compute areas
• Work closely with partners and participate in governance meetings and build a strong partnership

Partner Management

• Manages delivery of IT Operations by collaborating and driving the outsourced partner to successful delivery of contractual obligations with predefined SLA

Projects

• Provides input to initiation and analysis activities including Project Charter development, Cost Benefit Analysis, Request for Information and Request for Proposals
• Manages small projects as assigned, including timeline, scope, resources, risk, quality and customer expectations.
• Ensures all enterprise and Operations infrastructure standards are followed

Relationship Management

• Participates in discussions between IT and the business unit regarding current and anticipated service requirements and alternative approaches
• Maintains strong relationships with customers
• Assists with the education of customers about current IT trends and technology

Administration

• Communicates plans, status and issues on a regular basis to executive management.
• Plans and evaluates the work of technical and other support staff.
• Audits and approves staff work reflected on invoices and timecards.

Departmental Requirements

• Available for all critical outages by driving the team to service restoration

Security Requirements

• Review all the security protocols and vulnerabilities and lead the team to fix them reactive/ proactive fashion and keep Mattel’s network infrastructure a safe environment

What We’re Looking For:

• 5+ years’ experience in IT automation and integration roles
• BS degree preferred, or equivalent work experience
• Excellent experience in networks with Routers, switches, WiFi, F5, Cabling, SIP, IP IVR, IP Telephony, Voice Gateways, Circuit, Carrier management, unified messaging, AV, Mattel TV, Zoom/ Team, Global conferencing, Cisco room kits, Zoom room kits, call route and call logging technologies
• Excellent experience in managing partners that spread across multiple geo locations
• Excellent experience in managing all the Site network across the globe
• Should be able to travel different locations within US (International Travel is optional)
• Work with vendors and 3rd party providers and manage global conferencing, Mattel TV and AV
• Excellent experience in managing collaboration suite for Mattel global
• Collaboration tool administration skills a plus. (Exchange, SharePoint, Confluence, TEAMS, Slack, Agile Central, etc.)
• Ability to communicate technical ideas to business users and other teams.
• Familiarity with ITIL
• Excellent Communication (written as well) Skills
• Self-driven individual with good project management skills
• Solid understanding of large-scale applications, network architectures, monitoring and fault management.
• Must have experience developing application dashboards utilizing the AppDynamics monitoring tool, Quantum.
• Experience with budgeting for Operations products, services, and support.
• Experience managing co-location relationships with heavy emphasis on Outsourcing relationships
• Skilled in examining and re-engineering IT operations and procedures, formulating policy, and developing and implementing new strategies.
• Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions.
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
• Advanced analytical, evaluative, and objective critical thinking skills.
• Working knowledge and understanding of the principles and processes of computerized business and operating systems.
• Ability to gather data, compile information, and prepare reports for Executive Management
• Skilled in organizing resources and establishing priorities.
• Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
• Ability to provide technical guidance and leadership to professional personnel in area of expertise.
• Ability to provide and drive data collection needs for various annual Corporate Audits: SOX, PCI, etc.

*The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate’s work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Join Mattel's Talent Community and start receiving exciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so here!

How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.