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Automotive Center Manager
Automotive Center ManagerGrease Monkey • Charlotte, NC, US
Automotive Center Manager

Automotive Center Manager

Grease Monkey • Charlotte, NC, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Grease Monkey Center Manager

The Center Manager is responsible for the successful operation and profitability of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment. The center manager is required to perform assistant manager duties and below :

Customer Relations

  • Welcome customers immediately in a professional manner. Explain Grease Monkey services and pricing during the Welcome, Wait / Show and Departure.
  • Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection.
  • Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers.
  • Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card.
  • Remind departing customers to submit feedback about their visit.
  • Thank all departing customers and remind them to return.
  • Resolve customer complaints and damage claims.

Employee Supervision and Management

  • Hire new employees as needed; Evaluate employee performance on a regular basis; Resolve employee complaints; Administer employee discipline as required; Discharge employees as required
  • Provide thorough training to new employees, conduct routine training sessions for all employees (new products, services, skills, procedures, policies)
  • Schedule employees for effective center coverage and efficient use of labor and ensure accurate time-clock use
  • Prepare payroll each pay period
  • Maintain accurate and complete employee files

    • Center Operations

  • Ensure proper execution of all activities in the service bays
  • Print and monitor daily, weekly, and monthly sales and inventory reports
  • Monitor cash register functions and credit card handling
  • Maintain POS computer software and hardware (backups, upgrades, routine maintenance) Make daily bank deposit(s)
  • Perform daily close-out procedure
  • Prepare weekly and monthly paperwork
  • Monitor inventory, place appropriate orders, and perform accurate monthly inventory counts
  • Ensure cleanliness and appeal of entire site
  • Maintain safe working environment
  • Maintain physical plant, tools, equipment, inventory, supplies, and personal property

    • Other Duties and Responsibilities

  • Write and mail customer thank you notes
  • Solicit fleet accounts
  • Plan and execute local center marketing functions
  • Participate in community activities
  • Maintain required postings and records (OSHA, MSDS, federal, state, and local)

    • Qualifications

  • Skills : Business Management, Employee Relations, Customer Service, Intermediate Computing skills
  • Basic literacy (ready, writing, math skills); Verbal communication skills
  • Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tools
  • Previous experience managing a retail automotive center or equivalent related business required

    • Working Conditions

  • Environment : Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.
  • Physical Activities : Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.

    • Benefits / Perks

  • Discounted Services for Employees
  • Flexible Hours
  • Opportunities for Advancement
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