Good Collaboration to work with teams based at offshore and customer representatives
Willing to provide on-call support as necessary
Good to Have :
Experience of working in Agile or SAFe
Experience of working on AWS Cloud
Experience in developing pipelines for CI / CD automation in Jenkins
Experience in working with collaboration tools like JIRA, Confluence
Responsibilities :
Troubleshoot the critical / major incidents and problems
Troubleshoot the critical / major incidents and problems
Escalate matters seeking immediate attention
Provide data for status reporting
Ensure incidents are resolved within agreed SLAs
Perform root cause / causal analysis where agreed SLAs not met
Co-ordinate with the enhancements team to manage environment utilization and co-ordinate testing activities
Research, recommend, code, and administer software development changes
Defect analysis
Modify code and / or implement solutions as per requirements for defect fixing
Enhancements of new functionality
Carry out detailed analysis to understand requirements and design documents
Create code and / or implement solutions as per requirements in development / maintenance projects
Perform unit testing using test plans / test cases and document test results
Schedule software code as per technical design specifications
Resolve application-related issues experienced by end-users as part of maintenance / enhancements
Follow project methodology and documentation processes and adhere to coding standards
Store, retrieve, and manipulate data for analysis of system capabilities and requirements
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